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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Holiday Branch Bowls - Set of 4 3.6 5 9 9
A welcome addition to my holiday dinnerware! Really appropo for the winter season and so pretty! I really appreciate that these salad plates are four different patterns. The berry theme is what drew me to the dinnerware. I plan to use these plates all through the winter. Southern Living and Ballard's really know how to 'Bring It Home'. My only complaint is the usual for me. The dinnerware was not crafted in the USA. December 30, 2012
I love these dishes! I bought 12 place settings, 2 serving bowls and 1 platter for Christmas dinner. I absolutely love this pattern and the fact it can be brought out and used all winter. All dishes washed up wonderfully by hand and in the dishwasher. The only item that I wish was different is the serving bowl. I didn't notice the size and they are very large, even if used to serve side dishes to 12 people. Overall I would highly recemmend this set. December 28, 2012
Great Design; Poor Execution! I bought dinner plates and a serving platter. I loved the designs for this dinnerwear, so I took a chance and bought this dinnerwear via mail. I put my trust in the Southern Living brand; however, I was so disappointed. The overall manufacturing quality is poor - lightweight with lots of defects in coating and designs. Also, the dinner plates are a smaller size than I like. The one saving grace was the platter which was large and nicely done. December 10, 2012
Perfect holiday tableware! I am thrilled with the simple elegance of my Holiday Branch dinnerware. The lovely botanical Christmas greenery goes with any color decor and adds a touch of nature to every meal! Love it! November 26, 2012
dishes are unusable - I completely dissatsified and disappointed. I recently purchased 8 dinner plates and 8 dessert/salad plates. I hand washed them to use for Thanksgiving and to my surprise I discovered that when they were wet a large cream colored circle appeared in the middle of each plate. I don't have my return receipt, but I am completely dissatisfied with the dishes that I just purchased because I can't use them. I would like to return them for a refund. Please help!! November 24, 2012
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Product:BD401-Holiday Branch Bowls - Set of 4