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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Holiday Beverage Tags - Set of 6 4.9 5 16 16
Great idea for parties. I ordered as a gift for my daughter-in-law. She loves to entertain and these little tags are perfect for that. I am going to order another set. December 6, 2013
Great item to have on hand The tags are lightweight and script font is beautiful. These are good to have. This way no one has to ask you what the drink is and those who do not like to drink alcohol will not accidently get that beverage. July 18, 2013
Love these I use these all the time. I used the "nice" on the vase for a flower arrangement that my husband brought home for me. He liked that I'd labeled "nice". June 24, 2013
Useful and Cute These clever tags will be so cute to identify beverages during the holidays! The attaching string is certainly long enough to be used with likely all pictchers. A good addition for my holiday entertaining! June 24, 2013
Practical, sharp-looking and smart beverage tags. I am very happy with this purchase. The beverage labels with the twine (rustic look) strings to tie around the neck of your beverage pitcher are not only practical and useful, but they are attractive as well. I wish one was labeled "leaded" and another labeled "unleaded". I would recommend these tags without hesitation! June 21, 2013
Love! Got a great deal on these on sale. Bought one for myself and a couple as gifts. Can't wait to use at my next holiday party! I have the regular ones too and have gotten so many compliments when using them! The punch tag from the holiday collection is useful year round. Great buy! I am so happy! June 1, 2013
Great for holiday parties! These tags are perfect for holiday parties. Guests don't have to constantly ask what drink is in each pitcher. The jute bag that the tags come in are ideal for everyday storage. The tags may be a little long for smaller pitchers, but this is easily overlooked because of the quality of the wood and the adjustable twine hangers. Definitely recommended! May 23, 2013
Fun product I love to entertain and often mix large containers of herb and fruit beverages. These signs help explain what the beverage is without my hovering to answer questions. May 8, 2013
Perfect I along with others purchased the regular SL tags. I was so happy to see this set available for Christmas! The tags add such a nice detail to your beverages. January 11, 2013
A perfect hostess gift! I originally bought the regular beverage tags and when I saw the holiday version I ordered the same number and have been giving both sets as hostess gifts this season and I kept a set for myself. They are great and look stylish too! December 13, 2012
For those that are detail oriented... The tags add a little posh to your table! I love the little details! November 25, 2012
Unique and clever! I cannot wait to use these over the holidays! They are so versatile and useful! Fun and add a whimsical yet useful touch to the decor! November 12, 2012
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Product:BT266-Holiday Beverage Tags - Set of 6

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