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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Hemstitch Linen Napkins - Set of 4 3.8 5 5 5
Do not buy Our 97 year old neighbor got us a Southern Living Set of 4 Hemstitch Linen Napkins for Christmas. My wife was thrilled to receive them, until she looked at the napkins. 3 out of the 4 have problems that NEVER should been allowed to be shipped. Where is your quality control? On one we can see where they put the monogram in the wrong place and ripped the napkin taking in out, one has black specs sewed into the napkin and on one they put the monogram on the back of the napkin. We do not want to upset out 97 year old neighbor that is in bad health because this would really upset her. We called customer care and said we could send them back at our expense, but could not guarantee they would not contact our neighbor. So thanks Ballard for taking advantage of a sweet lady and taking her money and sending out this quality of work. The napkins will now be going in the trash along with any of your catalogs we receive. I had to pick 1 star, because it would not let me do no stars. December 21, 2012
Great Napkins! I bought 12 of these for a wedding gift in Putty with a single letter monogram in white. They looked great. The monogram was on the correct side of the napkin with the correct placement (as per the previous comments by "Do Not Buy." Also, in regards to that review, the neighbor chose a monogram that actually calls for 3 letters, not 1, and the monogram she chose comes with the marks on either side of the monogram.) I chose monogram #35 that is a cursive, one capital letter monogram. I was very pleased with the size and feel of the linen napkin and am about to order 16 more for another wedding gift! December 28, 2012
Should be called something other than "red" Be warned that the red is a pinkish-red. I ordered them to blend in with my Christmas linens and the best spin I can put on the color is that at least they go with my Springtime/Easter linens....... November 21, 2012
Time for a change I have a tendency to choose colors that tend toward fall hues. It was time for a change. I wanted to choose linens in a color that would bring a bit of fresh air into my decor and these napkins certainly worked toward that goal. I ordered them in the blue with a white initial and they are lovely. Paired with the Marseille Quilted Rectangular Placemats in light blue, they make quite a statement. The blue napkins complement the light blue of the placemats quite nicely and I could't be more pleased. January 9, 2013
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