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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 27 reviewers.
Rated 1 out of 5 by Top layer peeled I loved this mat when I first got it. Loved the way it felt under your feet. Problem was that it started to peel at the edges right away. I tried to put a little glue under the corners but it didn't work. February 21, 2016
Rated 4 out of 5 by Comfort I love the look and feel of this mat. It worked out great on my terrazzo floors. Stays in place. I can see about the staining on the letters so wipe it clean right away. January 17, 2016
Rated 5 out of 5 by Great Mat - Comfortable and useful This is a wonderful mat to step on to - give some cushion to the hard kitchen floor. Plus it looks great and helps this old brain of mine remember how many tablespoons are in a cup etc. January 15, 2016
Rated 4 out of 5 by Beautiful but ... I have only had this kitchen mat for two weeks and the top layer is already peeling at the corners. It's beautiful but sad to know it will not hold up. I paid $75.00 for the 52-inch length and very disappointed to know it's peeling already. This is a lot to pay for a kitchen mat .... help customer service. January 1, 2016
Rated 5 out of 5 by Very pleased with this product... My floors are travertine and this mat provides great cushion comfort and cleans up easily. Product also arrived in a timely manner. I would definitely recommend this product and company. November 16, 2015
Rated 4 out of 5 by Thick but not too thick... I have previously purchased GEL Mats for my kitchen but didn't like how thick they were. The thickness of this one is just right without sacrificing comfort. The only drawback is that the texture, unlike the thicker gel mats which had a somewhat smoother texture, attracts dirt and doghair like a magnet. The black also makes dirt more noticeable. So, if you don't have pets, it would be a great mat. August 24, 2015
Rated 4 out of 5 by Convenient and Pain relief for my feet I spend a lot of time in the kitchen because I'm a Stay-at-home Mom. Until I got this mat, I would wake up every morning with painful feet ache. Now I don't wake up feeling that horrible pain anymore. I credit it to using this mat when I stand in the kitchen. Love it! Oh, and be careful with bleach. Unfortunately, my mat has a spot of bleach stain because I let a drop fall on it. August 20, 2015
Rated 5 out of 5 by Beautiful and comfy! I was excited to get this in the mail. It is gorgeous and extremely comfy when barefoot washing dishes etc. The only (small) downside is it looked a little on the dark green side, but I feel like overtime it has changed to the black like in the picture. July 17, 2015
Rated 4 out of 5 by Perfect for Kitchen Soft underfoot, perfect for kitchen, easy to wipe clean, something different, April 30, 2015
Rated 5 out of 5 by Perfect addition to my kitchen I could not be happier with my purchase. The kitchen mat adds charm to my kitchen and was exactly as pictured and described online. I have come to expect nothing but the best from Ballard! Excellent quality. April 20, 2015
Rated 3 out of 5 by meh Very disappointed to NOT find my honest review of this product posted. I wrote it months ago. Well here goes again. The pros: really comfortable on your feet really squishy great creative whimsical design The cons: I used this on my hardwood floor in the kitchen. The mat seemed to have sucked the water drips (no flooding in my kitchen, just the sink drips) right into the squishy material and into the floor beneath. My hardwood floor is permanently stained. I don't know if I missed something in the description or warnings but my floor is now permanently stained. The mat is really great but I would advise not using it on hardwood floors. March 26, 2015
Rated 5 out of 5 by Just love it! I bought this as a gift for a very special friend. I have this one at our vacation home & the larger one in our family home & my friend commented on it when she visited me. It's a very comfortable mat & a handy kitchen cooking item! February 13, 2015
Rated 1 out of 5 by I was disappointed that it came apart after 6 months The top layer of this mat began to come off the backing after 3 gentle cycle washings and being hung to dry ( about 6 months). I am sorry that I did not remember that I could call in before the warranty expired. January 8, 2015
Rated 5 out of 5 by Love this product Love the fact it stays in place and is easy to clean. November 16, 2014
Rated 5 out of 5 by Comfort and style! I love the product so much bought two more for my daughters-in-law. November 7, 2014
Rated 5 out of 5 by Perfect mat Love this mat in front of my kitchen sink - definitely helps prevent the sore back I usually get by standing too long on the hard kitchen floor. November 30, 2013
Rated 5 out of 5 by Love It This mat makes standing at my kitchen sink much less of a chore. May get the other design for in front of my store, Love It!!! November 19, 2013
Rated 4 out of 5 by Looks great. I am very happy with it the muted look of the background and lettering as well as the finish and the quality. While I bought this more for the look than for function, this one is much thicker than others I have seen. Additionally, the others I have seen have a shiny finish and I am not crazy about that. It cheapens the look. November 4, 2013
Rated 5 out of 5 by Great Kitchen Mat This kitchen mat is stylish in my kitchen, which has light cabinets and black countertops. It also provides cushion and hides dirt easily. I love it! October 28, 2013
Rated 5 out of 5 by GETS THE JOB DONE!! When you are at the sink or chopping area, this rug really reduces foot fatigue. An added plus - - provides a reminder of measurements and causes an interesting commentary by those who see it. Its fun!! Janet - Dallas October 7, 2013
Rated 4 out of 5 by Comfy, cute This is nice- comfy to stand on, cute, and wipes clean. A little pricey or I would have given it 5 stars. September 27, 2013
Rated 5 out of 5 by Comfortable, useful and cute! I bought two of these mats in the large size for a lake home. They are very comfortable to stand on, look great and are useful!!! I have already received several complements! September 12, 2013
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Product:RM067-Conversion Comfort Mat

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