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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Beverage Tags - Set of 6 is rated 4.9 out of 5 by 78.
Rated 5 out of 5 by from What a great idea! I am using these for my son's wedding. They are going to be perfect.
Date published: 2013-02-03
Rated 5 out of 5 by from Beverage Tags I am very pleased with the beverage tags, it would be nice if I had one that said decaf. I use these for catering, and they give that extra touch.
Date published: 2013-06-27
Rated 5 out of 5 by from Perfect Look These are so perfect for that special luncheon outdoors. The beverages look twice as lovely with these dangling from the pitcher. Love them for myself, and even bought another set for a dear friend. Serving the Best....
Date published: 2013-08-09
Rated 5 out of 5 by from Well made and sturdy. We have had several wedding and baby showers already this year and this just makes the table complete and dressed. Great not to have to answer which tea is what.
Date published: 2014-05-11
Rated 5 out of 5 by from Great product, reasonably priced. Great practical hostess product! I bought one for me and one for my daughter...she thinks the tags are equally helpful when serving a crowd!
Date published: 2013-09-20
Rated 5 out of 5 by from Beverage tags are very helpful to guests and cute. The beverage tags are very unique and helpful to identify beverages particularly when having a large group of people who will be helping themselves.
Date published: 2012-07-04
Rated 5 out of 5 by from Rustic Chic ! I love these drink tags. I bought them as a hostess gift for my sister in law who lives in the country. She will love using these on her drink beverage servers when she entertains. I may just have to purchase another set for myself ! They are rustic chic at its best !
Date published: 2014-08-30
Rated 5 out of 5 by from Love these tags The script is really cute and is a dark brown color. The wooden tags are really soft to the touch. The twine strings for hanging on a pitcher add to the natural look. Can't wait to use them!
Date published: 2012-06-10
Rated 4 out of 5 by from Shabby Chic I used these recently at a gathering and gave one as a gift and they were greatly complimented. Good value for the use.
Date published: 2015-01-16
Rated 4 out of 5 by from Great for parties! These tags are perfect for parties. Guests don't have to constantly ask what drink is in each pitcher. The jute bag that the tags come in are ideal for everyday storage. The tags may be a little long for smaller pitchers, but this is easily overlooked because of the quality of the wood and the adjustable twine hangers. Definitely recommended!
Date published: 2013-05-23
Rated 4 out of 5 by from Well made These labels arrived quickly and look like the photo. A little different then paper labels, professional looking as well. I will replace the strings as needed.
Date published: 2013-11-01
Rated 4 out of 5 by from Tags Purchased as a gift for a friend who is having a large relaxed gathering. Pretty perfect!
Date published: 2013-08-22
Rated 3 out of 5 by from Beverage Tags I bought 3 sets of Beverage Tags ,hoping to use 2 as hostess gifts. I love the idea, because my guests are always asking which tea is sweet or which is unsweetened , but I was somewhat disappointed in the fact that the actual product is much more rustic looking than the photo. Great for an outdoor event like a barbeque, but not elegant enough to use on a dinner party buffet.
Date published: 2013-11-17
Rated 3 out of 5 by from Average Would have preferred a little more elegance, such as white or cream paper with black ribbon. This product is more suited to backyard barbecues or picnics.
Date published: 2016-01-09
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Product:BT244-Beverage Tags - Set of 6
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