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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Beverage Jar 4.1 5 16 16
Beautiful but ENORMOUS! I LOVE the way this looks. It's a great marriage of rustic and graceful. The only thing is that it is HUGE. I wanted to use it at a family Thanksgiving gathering, and the amount of punch we needed for our group of 13 looked a little ridiculous in the enormous punch bowl. I guess I'll just have to find a reason to throw bigger parties! November 28, 2012
Huge jars are really cute I just got three of them with the ladle today for a baby shower I'm hosting next week. They arrived in less than a week and are extremely cute. Based on other reviews I was worried about the quality of the glass and the lids but mine are perfect and the lids are water tight. The ladle is very nice and heavy quality silver plate. They were sort of expensive for a plain glass jar and lid but I am sure I am going to use them a lot so I will just focus on that and not the price. May 31, 2013
This beverage jar is good for any occasion. Very stylish! I love my beverage jar, so much that it traveled with me to my sister's house for her to use. She loved it, so I gave her one for her birthday. The ladle compliments the jar very well. Children love using the ladle. Recommend that names tags be order with jar to give you a complete look for your special ocassion. I didn't order and regret, but will order very soon. May 16, 2013
So Southern! I love it! It is perfect in the fact that you can dress it up or make it very casual. It is very BIG! Whick I think is a great thing as a hostess. It will not likely need to be refilled! The laddle adds a great touch. January 11, 2013
Love this!!! I had been wanting to replace my beverage dispenser that had a spigot...I've had several and ALWAYS the spigot (plastic) breaks after several uses. This seemed to be a nice alternative with the ladle. I've used it twice and LOVE it!!! One thing to consider...not a problem...but it is quite large. I ended up making more drink than I needed because the original amount looked silly in this large container. If you're looking for something for small gatherings this may be too much but it's PERFECT for larger parties, etc. November 12, 2012
Great size for gatherings The Southern Living Beverage Jar is a great alternative to the punch bowl. Its large capacity and casual design are perfect for informal gatherings. October 31, 2012
Perfect for entertaing. I absolutely love this jar and ladle, so overall I'm really pleased with my purchase. The only drawback was that it was backordered for several months so I missed using it for summer entertaining. Fortunately Ballard Designs kept me informed so I didn't give up on it ! October 5, 2012
Gift This purchase was a gift for my daughter and she was thrilled. She had sent me the links months before I made the purchase. I waited till it would be a complete surprise. January 17, 2014
Not practical I have been wanting this beverage jar for quite some time and finally decided to splurge and buy it to use at my daughters baby shower. The ladle is pretty and hefty but is totally impractical because of the angle of the bowl. You try to scoop up liquid out of the jar with it and most of it pours off by the time you get the ladle out of the jar. If they had just angled the bowl of the ladle up it would have been both pretty and useful but instead it is a jar that you can't hardly get the liquid out of. Sorry to say I am sending mine back....too much money to not be able to really use it. Sorry that I have to pay return shipping as well as $18.00 to have it shipped to me in the first place. June 27, 2013
Nice looking but way overpriced I love Ballard and have bought many things that are great. This jar is not up to their usual standards. It looks fine but looks like so many I have seen at many discounters for 1/4 the price. Just expected more! April 27, 2013
Perfect for a few guest or a party We loved using this at a few Christmas parties this holiday and will use it for our next party. You can dress it up for in doors our would be perfect for a garden party. Its a big jar that holds plenty of punch. January 10, 2013
this is a great way to serve any beverage I saw the pictures in Ballard catalog and ordered it that second! It arrived quickly and I used it for Thanksgiving. Everyone loved it, and of course want to borrow it. It is huge and I loved the way the ladle sits in the jar without falling out or making a mess. I chose several punch recipes from the catalog also which were fantastic. November 26, 2012
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