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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Beverage Jar 4.1 5 16 16
Very big jar, but pretty I actually purchased the beautiful ladle first and realized how great it would be to have the jar with it. My thinking was that a punch bowl takes up a lot of space in storage while the jar would have less of a footprint. Though I'd read the specifications prior to purchase, I was still surprised that the jar is HUGE. It weighs over 4 pounds empty, so adding ice and/or beverages would make it difficult to transport. I'm smallish so my husband would have to carry this if we take it to a party. I hold back from giving it 4 stars due to the mention in the description of carrying it in your arms into a party, as this might be misleading. However, having it set up on a table at my own home I'm sure will bring compliments as it is very pretty. I like the bubbles within the glass -- and combined with the ladle, it will make for a beautiful presentation. July 27, 2012
glass is thin in some areas Purchased 1 container and it cracked on first use. Thought I would give it another chance and purchased another and it also cracked on first use. Not all beverage jars are made the same. Maybe the two I purchased had thin glass in certain areas of the jar. Pricey for a not well made jar. February 28, 2014
poor quality glass/ill fitting lid While the glass jar idea is a great one, the quality is not up to my standards. There are cracks and bubbles throughout. The lid seems a bit warped and does not twist on/off easily and arrived dented in two places. Not worth its $99 price tag, maybe $49. December 23, 2012
The capacity exceeds my needs I wish that I had not recycled the packaging that this beverage jar came in as I would return it. Don't get me wrong-it is a well-made and attractive thing but unless I was hosting a family reunion doubt that I will ever use it. The product description clearly stated the capacity was 2 gallons but I was hoping it was smaller. Go figure. Though a beautiful thing the ladle I bought to go with this jar is very heavy and big. December 9, 2012
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Product:BM098-Beverage Jar