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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.5 out of 5 by 2 reviewers.
Rated 5 out of 5 by EXACTLY WHAT I WAS LOOKING FOR I LOVE my new wine bar server! It is exactly what I was looking for! The item is well made and worth every penny! Happy happy customer! July 25, 2016
Rated 2 out of 5 by Disappointed I have made several furniture purchases from Ballard and have been very happy with the quality of each of them, but this time I was let down. Pros: This wine bar is easy to assemble. All the holes line up correctly, the bolts are well-threaded and don't jam, and there are no weird angles or need to prop pieces up in order to put them together. I was able to unpack and assemble it by myself in less than two hours. The assembled unit looks just like the picture on the website. All of the components are well-finished and the unit is sturdy. It would easily merit five stars if it were not for... Cons: The description for this furniture states that it has levelers on all four legs. The unit I received has levelers on the back legs only. As soon as I opened the box I was aware of a very strong solvent odor, like the smell of varnish or oil paint. It got worse as I unpacked the shelves. I put the unit together, hoping the odor would dissipate, but the next morning my entire house smelled of solvent. Because I bought this unit to use as kitchen pantry shelving, and because the work involved in returning it is prohibitive, I have taken it apart and painted the shelves with a sealing primer and then latex paint. This has eliminated the odor. It now works fine for my purpose, but without this step, this furniture would have been unusable in my home. May 29, 2016
  • 2016-10-30 T09:04:44.254-05:00
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Product:SR014-Sonoma Wine Bar Server
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