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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 49 reviewers.
Rated 5 out of 5 by well made I really love it. I bought the tower. I really like the wood shelves. They are heavy and a nice color wood. Lots of storage but a nice airy feel. It adds alot of warmth to the room. Would recomend it. February 25, 2012
Rated 5 out of 5 by I love these shelves! I bought two Sonoma towers and love them. They were really easy to assemble, look great, and help maximize space in my tiny studio. The only downside is the huge amount of styrofoam in the packaging. February 23, 2012
Rated 5 out of 5 by Perfect for me. Very sturdy packing, perfect width for the 25 inch space and efficiently tall, open design, good quality materials, price worthy. The assembly took a little over an hour, an estimate because I have subtracted the time spent hunting for a bolt one of us taught to fly! February 23, 2012
Rated 5 out of 5 by Simply Stunning The Sonoma Tower is beautiful! It is very well made, sturdy, and easy to assemble. The wood shelves are adjustable (except for one on the bottom and one on the top) and the wood grain has unique characteristics. Upon delivery, the box is very large and heavy. I was able to manage alone with the help of a small dolly. February 23, 2012
Rated 5 out of 5 by Great quality and value You get a lot for your money with this shelf tower. I needed a place for a small TV in my casual dining area and this was perfect. I read some concerns about the quality of the iron, but I'm very happy with it. The wood is rich, the assembly was manageable, and it's nice and sturdy. Definitely satisfied with my purchase! February 23, 2012
Rated 5 out of 5 by Love this piece I purchased the Sonoma Tower first as a piece for my kitchen. It is a great space to display my cookbooks and some taller glassware and bigger serving pieces. I liked it so much that I ordered two of the bookcases (the wider shelves) and a console for my den area to display my electronics and other decorating pieces. Someone mentioned it in another review for one of these pieces, but these go together really easily -- but don't completely tighten the various bolts and screws until you have them all in. Then once you go back and tighten everything, the piece is really strong. And I just think they are beautiful in person. January 31, 2012
Rated 5 out of 5 by I really like this item. The Sonoma Tower and the service provided by Ballard and their contracted shippers was suffice. The delivery was great. It took no less than 2 months to get this item delivered,,,,that became frustrating but once delivered, I was satisfied...except that the price for the Sonoma shelves was less than I paid in their latest brochure. Frustrating only because I waited the 2 months for delivery. THe product was easy to assemble and looks terrific in my home office! January 29, 2012
Rated 5 out of 5 by Wonderfully useful! I have two pieces of the Sonoma collection side by side - they cover an entire wall in a home office and work as book shelves, file holders and desk space. They are beautiful and wonderfully useful. Everyone who walks in loves the rich color and great design. November 5, 2011
Rated 5 out of 5 by Great product This is a beautiful shelf tower. Very easy to put together and looks great with my other iron pieces. I really like Ballard's quality and have bought several different pieces for my home. October 26, 2011
Rated 5 out of 5 by Looks great and functional! was looking for something that had look appeal as well as functional got both, paired it with the matching bookcase. ordering another bookcase to complete the look in my home office. October 6, 2011
Rated 5 out of 5 by This looks exactly like I wanted it to! I love this bookcase and the width is perfect for a narrow space. I was able to assemble it myself, but it would have been better to have someone to help (it's quite tall). A word of caution - I live in an apartment so it was delivered to the leasing office and the box is extremely heavy (75lbs!) so it was a struggle for a single woman to get it home. I definitely should have specified delivery to my door. Otherwise, I'm extremely happy with this purchase! September 12, 2011
Rated 2 out of 5 by inadequate While this item is adequate, I would not have bought it had I seen it in person. It was a labor to assemble, the metal parts are not attractive, and when I find something more aesthetic it will be replaced. June 19, 2011
Rated 5 out of 5 by Perfect for my kitchen Needed a place for cookbooks in my cherry kitchen and this was perfect. Books on the top shelves, six packs and pet food (in nice baskets) on the bottom shelves. Very sturdy and exactly as described. It's heavy, so assemble it in place and put the bottom shelf on first-it fastens from underneath. Other than missing the allen wrench in the kit, everything was very well packed and delivered quickly. I am happy to tell friends where I bought it. June 5, 2011
Rated 4 out of 5 by Great for small space that needs height I bought this for my dining area, because I didn't have wall space for a china cabinet but could tuck this off to the side to display items and store serving pieces. It was really the only piece of its kind I found to fit my needs, so I paid the premium price for it. It looks nice, and is sturdy, but I do feel that for the price it could have had solid metal rather than tubular metal fittings. All in all, I recommend it if you need a tall, narrow display. May 29, 2011
Rated 5 out of 5 by Nice looking unit! Sturdy shelving unit. Was able to assemble myself but it took all my strength when it came to the cross bars. I am happy with it! April 7, 2011
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Product:MV266-Sonoma Tower

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