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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sonoma Tower 4.8 5 43 43
Looks great Needed s small shelf for a small space and this was just right. The somewhat industrial look was just what I was looking for. Only suggestion was I thought it could have done without the "faux distressing." The wood itself had a warm somewhat rustic look that stood better on its own. Since it wasn't too overdone I was able to position shelves so much of distressing didn't show. That said, I would still have ordered it again - love it in it's just-right spot between 2 windows. September 26, 2014
Not your average put-together! Had been eyeing the Sonoma Tower for a while and decided to buy it when it went on sale online. The box arrived fairly damaged in several places but when I opened it the rest of the way, it was so well packed there wasn't any damage to the tower. Had my doubts about paying this much (even the sale price) for a put-together piece of furniture but I was surprised and totally pleased at the quality of all the parts ... especially those beautiful and substantial shelves. Instructions were great and easy and in no time the "Tower" was fully assembled. What a wonderful addition to my kitchen for pictures, baskets, candles and linens. The "Tower" would definitely be a great additional to almost any room. Don't hesitate to buy this! September 25, 2014
Great value This is a truly beautiful book case. The wooden shelves are dark and have a reclaimed look. It is a great size and looks perfect in my Country French kitchen! March 17, 2014
great product - great storage value I ordered this for my office as I had a very narrow wall space, and it fit the bill perfectly! I stacked it with very heavy product books and it really withstood the weight while looking extremely attractive. The deeper base allows for a variety of materials to be stored as well. Gret value! December 13, 2013
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Product:MV266-Sonoma Tower
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