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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 49 reviewers.
Rated 5 out of 5 by constructed very well, beautiful So difficult to find a tall narrow piece that is beautifully constructed, sturdy and gives a touch of depth to an awkward spot without breaking the bank! We have it on the side of the chimney that runs up our 18 foot vaulted ceiling to display photos, etc and it gives such warmth and a home kind of feel to what was a bit of a cold space. Very easy to assemble, the wood is distressed slightly on the shelves and the color is a warm not dark finish. The metal frame is sturdy and a true black, not greyish or powdery looking. My first piece from Ballard, certainly not my last! June 26, 2016
Rated 5 out of 5 by Great solution - attractive tall narrow bookcase Loved the cherry wood distressed shelves, looked great with the metal-pipe structure - took under an hour to assemble with good instructions. Love the top half being slimmer than the bottom half. It fit perfectly in a tight space in a small room to store necessary reference books, held the weight, etc.. The only down side is the Styrofoam packing which protected the assembly perfectly with no damage in shipping - BUT there were tiny Styrofoam particles that needed to be vacuumed - larger Styrofoam pieces were placed in bags for disposal - a little messy but we dealt with it. June 7, 2016
Rated 5 out of 5 by Absolutely love it! Fits perfectly on a narrow wall in my home and looks fantastic. I'm super happy with the quality of the product. It was also easy to put together. April 14, 2016
Rated 5 out of 5 by Perfect! I needed a little extra storage and drop zone for my purse and phone and this was the perfect size for the end of my cabinet. It went together easily and I'm loving it. Getting the larger version for my office. The staff at the St Johns Town Center store are fabulous! October 4, 2015
  • 2016-10-20 T06:28:25.002-05:00
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