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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sonoma Tower 4.8 5 41 41
Love It! Item has the Ballard quality I know I can count on, but I hesitated purchasing at first due to the "assembly required". However, the assembly was very straightforward, intuitive and well-explained. I did it myself in 1 hour. I searched a long time and this shelf is well-worth the price, I never saw anything else as close in quality for the price. March 4, 2012
Great quality and value You get a lot for your money with this shelf tower. I needed a place for a small TV in my casual dining area and this was perfect. I read some concerns about the quality of the iron, but I'm very happy with it. The wood is rich, the assembly was manageable, and it's nice and sturdy. Definitely satisfied with my purchase! February 23, 2012
Simply Stunning The Sonoma Tower is beautiful! It is very well made, sturdy, and easy to assemble. The wood shelves are adjustable (except for one on the bottom and one on the top) and the wood grain has unique characteristics. Upon delivery, the box is very large and heavy. I was able to manage alone with the help of a small dolly. February 23, 2012
well made I really love it. I bought the tower. I really like the wood shelves. They are heavy and a nice color wood. Lots of storage but a nice airy feel. It adds alot of warmth to the room. Would recomend it. February 25, 2012
I love these shelves! I bought two Sonoma towers and love them. They were really easy to assemble, look great, and help maximize space in my tiny studio. The only downside is the huge amount of styrofoam in the packaging. February 23, 2012
Great product This is a beautiful shelf tower. Very easy to put together and looks great with my other iron pieces. I really like Ballard's quality and have bought several different pieces for my home. October 26, 2011
Looks great and functional! was looking for something that had look appeal as well as functional got both, paired it with the matching bookcase. ordering another bookcase to complete the look in my home office. October 6, 2011
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Product:MV266-Sonoma Tower