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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 47 reviewers.
Rated 5 out of 5 by This is a practical and stylish addition to my home I bought the wider version a year or so ago and it holds my TV, books, pictures and various other items and they all look wonderful. I bought this version just a month or so ago and it is in my guest room and holds similar items, if I had room I would put one in my kitchen. I receive many compliments and I am pleased each time I look at it. Because of its light weight I can move it by myself and it even looks great in front of the window( it does not block the light). I think the wood and metal design is timeless and can be used in many different decors. December 2, 2013
Rated 5 out of 5 by great product - great storage value I ordered this for my office as I had a very narrow wall space, and it fit the bill perfectly! I stacked it with very heavy product books and it really withstood the weight while looking extremely attractive. The deeper base allows for a variety of materials to be stored as well. Gret value! December 13, 2013
Rated 5 out of 5 by Great value This is a truly beautiful book case. The wooden shelves are dark and have a reclaimed look. It is a great size and looks perfect in my Country French kitchen! March 17, 2014
Rated 5 out of 5 by Not your average put-together! Had been eyeing the Sonoma Tower for a while and decided to buy it when it went on sale online. The box arrived fairly damaged in several places but when I opened it the rest of the way, it was so well packed there wasn't any damage to the tower. Had my doubts about paying this much (even the sale price) for a put-together piece of furniture but I was surprised and totally pleased at the quality of all the parts ... especially those beautiful and substantial shelves. Instructions were great and easy and in no time the "Tower" was fully assembled. What a wonderful addition to my kitchen for pictures, baskets, candles and linens. The "Tower" would definitely be a great additional to almost any room. Don't hesitate to buy this! September 25, 2014
Rated 5 out of 5 by At last! I looked for ages for a tall, slim tower for my kitchen. This fit the bill perfectly. The distressed wood is beautiful and rich looking, and the black metal supports are not overwhelming. It is quite tall, but not obtrusive. I am very happy with my purchase! October 20, 2014
Rated 5 out of 5 by Just what I needed! I had already gotten the Sonoma Bookcase a couple of years ago and loved it so have been debating getting the Tower for my kitchen for quite some time. I finally decided to get it and am so glad I did! It is very easy to put together, has flexibility on how to configure the shelves and makes a great place for my cookbooks, small appliances, fruit bowl, etc. allowing me to clear things off my counter without taking up too much wall space. I would highly recommend either piece. April 29, 2015
Rated 5 out of 5 by Perfect! I needed a little extra storage and drop zone for my purse and phone and this was the perfect size for the end of my cabinet. It went together easily and I'm loving it. Getting the larger version for my office. The staff at the St Johns Town Center store are fabulous! October 4, 2015
Rated 5 out of 5 by Absolutely love it! Fits perfectly on a narrow wall in my home and looks fantastic. I'm super happy with the quality of the product. It was also easy to put together. April 14, 2016
Rated 4 out of 5 by Great for small space that needs height I bought this for my dining area, because I didn't have wall space for a china cabinet but could tuck this off to the side to display items and store serving pieces. It was really the only piece of its kind I found to fit my needs, so I paid the premium price for it. It looks nice, and is sturdy, but I do feel that for the price it could have had solid metal rather than tubular metal fittings. All in all, I recommend it if you need a tall, narrow display. May 29, 2011
Rated 4 out of 5 by Great for narrow space Looked forever for a bookshelf to fit in a narrow space between wall and fireplace and this one is great. Love the dimensions height and the wood is easy to clean. December 6, 2013
Rated 4 out of 5 by Looks great Needed s small shelf for a small space and this was just right. The somewhat industrial look was just what I was looking for. Only suggestion was I thought it could have done without the "faux distressing." The wood itself had a warm somewhat rustic look that stood better on its own. Since it wasn't too overdone I was able to position shelves so much of distressing didn't show. That said, I would still have ordered it again - love it in it's just-right spot between 2 windows. September 26, 2014
Rated 3 out of 5 by Not up to Ballard standards I was somewhat disappointed in this Sonoma line of open shelving. I purchased the wider version and had a bit of trouble putting it together, as holes were not drilled precisely. The finish on the metal is very cheap looking (factory pebbled texture) and doesn't match the rustic look of the wood. The shelves are nicely finished but, though distressed, they are not antique looking by any means (too slick and regular). The worst part is that after just a few weeks the seams in the deeper shelves are separating. What looked like a bargain piece of furniture now looks ready to be replaced. November 16, 2013
Rated 2 out of 5 by inadequate While this item is adequate, I would not have bought it had I seen it in person. It was a labor to assemble, the metal parts are not attractive, and when I find something more aesthetic it will be replaced. June 19, 2011
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