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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sonoma Tower 4.8 5 44 44
great product - great storage value I ordered this for my office as I had a very narrow wall space, and it fit the bill perfectly! I stacked it with very heavy product books and it really withstood the weight while looking extremely attractive. The deeper base allows for a variety of materials to be stored as well. Gret value! December 13, 2013
Great for narrow space Looked forever for a bookshelf to fit in a narrow space between wall and fireplace and this one is great. Love the dimensions height and the wood is easy to clean. December 6, 2013
This is a practical and stylish addition to my home I bought the wider version a year or so ago and it holds my TV, books, pictures and various other items and they all look wonderful. I bought this version just a month or so ago and it is in my guest room and holds similar items, if I had room I would put one in my kitchen. I receive many compliments and I am pleased each time I look at it. Because of its light weight I can move it by myself and it even looks great in front of the window( it does not block the light). I think the wood and metal design is timeless and can be used in many different decors. December 2, 2013
Not up to Ballard standards I was somewhat disappointed in this Sonoma line of open shelving. I purchased the wider version and had a bit of trouble putting it together, as holes were not drilled precisely. The finish on the metal is very cheap looking (factory pebbled texture) and doesn't match the rustic look of the wood. The shelves are nicely finished but, though distressed, they are not antique looking by any means (too slick and regular). The worst part is that after just a few weeks the seams in the deeper shelves are separating. What looked like a bargain piece of furniture now looks ready to be replaced. November 16, 2013
Very nice piece of furniture I needed a narrow, tall shelf to fit in a specific space, and this is exactly the right piece. It was very easy to assemble, completed myself in about 45 minutes. Looks great, has lots of space and the adjustable shelves makes it very versatile. Because it is very open, does not overwhelm the room. Even though it's open, it is very solid and seems like a nice piece of furniture, not just storage space. Very happy with it! June 28, 2013
Great bookcase - well made Very happy with this purchase - the towers are well made and very easy to put together. I would say the hardest part was peeling the B (for bottom) stickers off every shelf. The tower seemed to lean a little after we put it up but the nice part is it is pretty adjustable and fix that problem fairly easily. June 28, 2013
Exactly what we needed. The Sonoma Tower was selected to provide shelving in a narrow space to accommodate a set of dishes. It was not difficult to assemble, looks good and serves the purpose very well. We are satisfied all around, including the price. May 15, 2013
looks great, good quality We bought two of these for organizing our closet. They look great! They feel solid and look like they are made well. They look so good, we've thought of getting some more for an entry way/hall. May 8, 2013
Perfect size, great quality I had been looking for tall narrow shelf units to use in our traditional home for some time. This is perfect. The construction and materials are quality. Beautiful and strong. April 11, 2013
Great shelf Good quality and very attractive. Perfect for any room March 22, 2013
Beautiful! The tower is easy to assemble and is a perfect addition to a small space in our bedroom. A very elegant piece. January 7, 2013
Sleek and Functional Extremely happy with the Sonoma Tower. It met all my expectations and was easy to put togher. The adustable shelves are convenient and the wood shelves are a very rich color. I would devinately recommend it. January 3, 2013
easy to assemble...nice finish I was very pleased that it assembled without hassle. Even though the metal is tubular it look solid and has a nice textured poweder coated finish, I particularly like the fact that the shelves are adjustable. December 2, 2012
Wonderful vertical storage! Had to have narrow vertical storage that had strong visual appeal, and with two of these Sonoma Towers, I found just that. Easy to assemble and very sturdy, these pieces added just the right element to my new living room. November 29, 2012
great tower Great tower for tall great room corner. I was looking for an open shelf to go in front of a window and this is perfect. My style is contemporary and this is very versatile. I also have the bookcase in my study. Balances better on hard wood I imagine. I have toddlers and it seems a little tippy on the carpet despite trouble shooting the balance issue. Good piece for the price, affordable furniture from the other side of the world, don't know how they do it. September 20, 2012
Best thing I ever odered from Ballard Beautiful wood, nice weighty pieces, easy to assemble, everything fit together perfectly. I have wanted it for a long time and was upset when the price was increased a few months ago. So I took advantage of a 15% off sale and have not regret it at all...LOVE it, LOVE it , LOVE it! Wish I could afford a second one...maybe next sale! September 5, 2012
Great Product Handles heavy files, binders, books & file cartons in a busy accounting office without a "heavy" feel. The design is compatible with almost any wood furniture (in this case hand made red oak with dark finish) and it does not look like an "after thought". Clients often ask where it came from which is the best recommendation. August 15, 2012
Large yet not overwhelming in appearance I love my Sonoma towers. There is ample space to shelve books and still has room to display pictures and accessories. Not only do they offer adequate shelf space, the shelves adjust to accommodate large books and tall objects of art. Very pleasing, big and bold without overwhelming the room. July 25, 2012
Exactly as pictured. I have a large wall in the family room and thought that three of these towers would do the trick - and they do. As mentioned in other reviews - which I read before ordering - they were easy to put together. Tons of styrofoam and cardboard to dispose of afterwards, but it was all worth it. They look great. Sturdy and attractive. I've received lots of compliments on them. July 18, 2012
I'd buy this again in a heartbeat! The tower arrived in well-designed packaging. Assembly instructions were thorough and easy to follow. The quality is outstanding, the movable shelves lend themselves to changeable displays, and the open concept prevents the height from being overwhelming. July 5, 2012
Very nice! Arrived when it was supposed to and is very attractive. One person can put it together. When finished, it stood a little unevenly so I did have to put a small pad under one leg--but that's a small and easy fix. June 28, 2012
Perfect! Having redone our living room we knew we needed to add some height to the space without additional bulkiness. We purchased two of these towers and are very pleased with the look and quality. We are pleased with the cherry finish and heft of the wood shelves. We had only minimal difficulty putting together the first tower and the second one went together easily. These shelf units have already garnered many compliments in our home. June 18, 2012
Attractive appliance storage, holds a lot but isn't overwhelming I really needed more storage in my small kitchen and this fit the space and my needs perfectly. It is very sturdy and I really like the wood and black instead of the utilitarian look of stainless steel other pantry towers had that I saw elsewhere, since I have no separate pantry room and it is on full display. It went together easily and looks very classy. I love it! I especially like that I can adjust four of the seven shelves if I decide to store other items on it later. This was my first, but definitely won't be my last order from your company! March 16, 2012
Goldilocks is happy with this tower! I had very specific requirements for my kitchen/entryway area: a narrow bookcase, open structure so that it didn't close the space in too much, taller than average, and too costly. The Sonoma tower is a perfect match! It assembled easily right out of the box, fit the space nicely, and has become a regularly used feature in our kitchen. The construction is solid: good coating on the metal structure with no holidays and the wood shelves are thick and beautiful on either side, distressed or smooth. After scouring the internet, it was nice to find something just right! March 7, 2012
Love It! Item has the Ballard quality I know I can count on, but I hesitated purchasing at first due to the "assembly required". However, the assembly was very straightforward, intuitive and well-explained. I did it myself in 1 hour. I searched a long time and this shelf is well-worth the price, I never saw anything else as close in quality for the price. March 4, 2012
well made I really love it. I bought the tower. I really like the wood shelves. They are heavy and a nice color wood. Lots of storage but a nice airy feel. It adds alot of warmth to the room. Would recomend it. February 25, 2012
I love these shelves! I bought two Sonoma towers and love them. They were really easy to assemble, look great, and help maximize space in my tiny studio. The only downside is the huge amount of styrofoam in the packaging. February 23, 2012
Perfect for me. Very sturdy packing, perfect width for the 25 inch space and efficiently tall, open design, good quality materials, price worthy. The assembly took a little over an hour, an estimate because I have subtracted the time spent hunting for a bolt one of us taught to fly! February 23, 2012
Simply Stunning The Sonoma Tower is beautiful! It is very well made, sturdy, and easy to assemble. The wood shelves are adjustable (except for one on the bottom and one on the top) and the wood grain has unique characteristics. Upon delivery, the box is very large and heavy. I was able to manage alone with the help of a small dolly. February 23, 2012
Great quality and value You get a lot for your money with this shelf tower. I needed a place for a small TV in my casual dining area and this was perfect. I read some concerns about the quality of the iron, but I'm very happy with it. The wood is rich, the assembly was manageable, and it's nice and sturdy. Definitely satisfied with my purchase! February 23, 2012
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