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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sonoma Tower is rated 4.8 out of 5 by 49.
Rated 5 out of 5 by from Wonderful vertical storage! Had to have narrow vertical storage that had strong visual appeal, and with two of these Sonoma Towers, I found just that. Easy to assemble and very sturdy, these pieces added just the right element to my new living room.
Date published: 2012-11-29
Rated 5 out of 5 by from well made I really love it. I bought the tower. I really like the wood shelves. They are heavy and a nice color wood. Lots of storage but a nice airy feel. It adds alot of warmth to the room. Would recomend it.
Date published: 2012-02-26
Rated 5 out of 5 by from Large yet not overwhelming in appearance I love my Sonoma towers. There is ample space to shelve books and still has room to display pictures and accessories. Not only do they offer adequate shelf space, the shelves adjust to accommodate large books and tall objects of art. Very pleasing, big and bold without overwhelming the room.
Date published: 2012-07-25
Rated 5 out of 5 by from Very nice! Arrived when it was supposed to and is very attractive. One person can put it together. When finished, it stood a little unevenly so I did have to put a small pad under one leg--but that's a small and easy fix.
Date published: 2012-06-28
Rated 5 out of 5 by from Love It! Item has the Ballard quality I know I can count on, but I hesitated purchasing at first due to the "assembly required". However, the assembly was very straightforward, intuitive and well-explained. I did it myself in 1 hour. I searched a long time and this shelf is well-worth the price, I never saw anything else as close in quality for the price.
Date published: 2012-03-05
Rated 5 out of 5 by from Exactly what we needed. The Sonoma Tower was selected to provide shelving in a narrow space to accommodate a set of dishes. It was not difficult to assemble, looks good and serves the purpose very well. We are satisfied all around, including the price.
Date published: 2013-05-15
Rated 5 out of 5 by from great product - great storage value I ordered this for my office as I had a very narrow wall space, and it fit the bill perfectly! I stacked it with very heavy product books and it really withstood the weight while looking extremely attractive. The deeper base allows for a variety of materials to be stored as well. Gret value!
Date published: 2013-12-13
Rated 5 out of 5 by from At last! I looked for ages for a tall, slim tower for my kitchen. This fit the bill perfectly. The distressed wood is beautiful and rich looking, and the black metal supports are not overwhelming. It is quite tall, but not obtrusive. I am very happy with my purchase!
Date published: 2014-10-20
Rated 5 out of 5 by from This looks exactly like I wanted it to! I love this bookcase and the width is perfect for a narrow space. I was able to assemble it myself, but it would have been better to have someone to help (it's quite tall). A word of caution - I live in an apartment so it was delivered to the leasing office and the box is extremely heavy (75lbs!) so it was a struggle for a single woman to get it home. I definitely should have specified delivery to my door. Otherwise, I'm extremely happy with this purchase!
Date published: 2011-09-12
Rated 5 out of 5 by from Goldilocks is happy with this tower! I had very specific requirements for my kitchen/entryway area: a narrow bookcase, open structure so that it didn't close the space in too much, taller than average, and too costly. The Sonoma tower is a perfect match! It assembled easily right out of the box, fit the space nicely, and has become a regularly used feature in our kitchen. The construction is solid: good coating on the metal structure with no holidays and the wood shelves are thick and beautiful on either side, distressed or smooth. After scouring the internet, it was nice to find something just right!
Date published: 2012-03-08
Rated 5 out of 5 by from Nice looking unit! Sturdy shelving unit. Was able to assemble myself but it took all my strength when it came to the cross bars. I am happy with it!
Date published: 2011-04-07
Rated 5 out of 5 by from Simply Stunning The Sonoma Tower is beautiful! It is very well made, sturdy, and easy to assemble. The wood shelves are adjustable (except for one on the bottom and one on the top) and the wood grain has unique characteristics. Upon delivery, the box is very large and heavy. I was able to manage alone with the help of a small dolly.
Date published: 2012-02-23
Rated 5 out of 5 by from Great quality and value You get a lot for your money with this shelf tower. I needed a place for a small TV in my casual dining area and this was perfect. I read some concerns about the quality of the iron, but I'm very happy with it. The wood is rich, the assembly was manageable, and it's nice and sturdy. Definitely satisfied with my purchase!
Date published: 2012-02-23
Rated 5 out of 5 by from looks great, good quality We bought two of these for organizing our closet. They look great! They feel solid and look like they are made well. They look so good, we've thought of getting some more for an entry way/hall.
Date published: 2013-05-08
Rated 5 out of 5 by from Wonderfully useful! I have two pieces of the Sonoma collection side by side - they cover an entire wall in a home office and work as book shelves, file holders and desk space. They are beautiful and wonderfully useful. Everyone who walks in loves the rich color and great design.
Date published: 2011-11-06
Rated 5 out of 5 by from I'd buy this again in a heartbeat! The tower arrived in well-designed packaging. Assembly instructions were thorough and easy to follow. The quality is outstanding, the movable shelves lend themselves to changeable displays, and the open concept prevents the height from being overwhelming.
Date published: 2012-07-05
Rated 5 out of 5 by from Great value This is a truly beautiful book case. The wooden shelves are dark and have a reclaimed look. It is a great size and looks perfect in my Country French kitchen!
Date published: 2014-03-17
Rated 5 out of 5 by from Great product This is a beautiful shelf tower. Very easy to put together and looks great with my other iron pieces. I really like Ballard's quality and have bought several different pieces for my home.
Date published: 2011-10-26
Rated 5 out of 5 by from Looks great and functional! was looking for something that had look appeal as well as functional got both, paired it with the matching bookcase. ordering another bookcase to complete the look in my home office.
Date published: 2011-10-06
Rated 5 out of 5 by from Perfect size, great quality I had been looking for tall narrow shelf units to use in our traditional home for some time. This is perfect. The construction and materials are quality. Beautiful and strong.
Date published: 2013-04-11
Rated 5 out of 5 by from Perfect! I needed a little extra storage and drop zone for my purse and phone and this was the perfect size for the end of my cabinet. It went together easily and I'm loving it. Getting the larger version for my office. The staff at the St Johns Town Center store are fabulous!
Date published: 2015-10-04
Rated 5 out of 5 by from Great solution - attractive tall narrow bookcase Loved the cherry wood distressed shelves, looked great with the metal-pipe structure - took under an hour to assemble with good instructions. Love the top half being slimmer than the bottom half. It fit perfectly in a tight space in a small room to store necessary reference books, held the weight, etc.. The only down side is the Styrofoam packing which protected the assembly perfectly with no damage in shipping - BUT there were tiny Styrofoam particles that needed to be vacuumed - larger Styrofoam pieces were placed in bags for disposal - a little messy but we dealt with it.
Date published: 2016-06-08
Rated 5 out of 5 by from Best thing I ever odered from Ballard Beautiful wood, nice weighty pieces, easy to assemble, everything fit together perfectly. I have wanted it for a long time and was upset when the price was increased a few months ago. So I took advantage of a 15% off sale and have not regret it at all...LOVE it, LOVE it , LOVE it! Wish I could afford a second one...maybe next sale!
Date published: 2012-09-06
Rated 5 out of 5 by from constructed very well, beautiful So difficult to find a tall narrow piece that is beautifully constructed, sturdy and gives a touch of depth to an awkward spot without breaking the bank! We have it on the side of the chimney that runs up our 18 foot vaulted ceiling to display photos, etc and it gives such warmth and a home kind of feel to what was a bit of a cold space. Very easy to assemble, the wood is distressed slightly on the shelves and the color is a warm not dark finish. The metal frame is sturdy and a true black, not greyish or powdery looking. My first piece from Ballard, certainly not my last!
Date published: 2016-06-26
Rated 5 out of 5 by from Great Product Handles heavy files, binders, books & file cartons in a busy accounting office without a "heavy" feel. The design is compatible with almost any wood furniture (in this case hand made red oak with dark finish) and it does not look like an "after thought". Clients often ask where it came from which is the best recommendation.
Date published: 2012-08-15
Rated 5 out of 5 by from Perfect for me. Very sturdy packing, perfect width for the 25 inch space and efficiently tall, open design, good quality materials, price worthy. The assembly took a little over an hour, an estimate because I have subtracted the time spent hunting for a bolt one of us taught to fly!
Date published: 2012-02-23
Rated 5 out of 5 by from I love these shelves! I bought two Sonoma towers and love them. They were really easy to assemble, look great, and help maximize space in my tiny studio. The only downside is the huge amount of styrofoam in the packaging.
Date published: 2012-02-24
Rated 5 out of 5 by from Great shelf Good quality and very attractive. Perfect for any room
Date published: 2013-03-22
Rated 5 out of 5 by from Beautiful! The tower is easy to assemble and is a perfect addition to a small space in our bedroom. A very elegant piece.
Date published: 2013-01-07
Rated 5 out of 5 by from Absolutely love it! Fits perfectly on a narrow wall in my home and looks fantastic. I'm super happy with the quality of the product. It was also easy to put together.
Date published: 2016-04-15
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