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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sonoma Bookcase is rated 4.7 out of 5 by 101.
Rated 5 out of 5 by from functional and beautiful A great piece for any room - beautiful shelves, sturdy, flexible arrangement. I'm using it in the kitchen as an updated bakers rack. A great find for rhe money!
Date published: 2012-10-15
Rated 5 out of 5 by from Rustic charm Its looks just like the catalog photo and compliments the black wrought iron in my liviing room. The unit is very sturdy.
Date published: 2011-09-03
Rated 5 out of 5 by from Open, airy bookcase with solid construction I replaced two smaller, dark, enclosed bookcases with the Sonoma bookcase and LOVE the look. It's well constructed (assembly required# and solid but has a much lighter, open feel than did my enclosed bookcases. I'm using it to store heavy hard-bound books #lots of antique legal books), and it is holding up perfectly. Love this bookcase and the way it changed the look of our den!
Date published: 2013-04-29
Rated 5 out of 5 by from Love it! Good quality, easy to assemble, looks great. I am glad I bought it - and particularly glad it was on sale at the time!
Date published: 2011-10-31
Rated 5 out of 5 by from Multi-functional for a great price. Product was shipped very quickly, and I was able to assemble it on my own in about 90 minutes. I have a small apartment, and the bookcase does double duty in the dining room as both library and bar. Because the unit is backless, it doesn't take up as much space, visually, as a conventional bookcase might. The only negative comment is that it's taller than I anticipated, but that's my fault for not measuring appropriately.
Date published: 2011-12-30
Rated 5 out of 5 by from Perfect for my small room Size and design are perfect for my small room. I have an old house and over-sized furniture does not work at all...this bookcase gives me plenty of height and storage BUT it's open design makes it work in my 9 x 14 space.
Date published: 2015-07-09
Rated 5 out of 5 by from Versatile storage I live in a small apartment of 525 square feet, so all of my furniture needs to serve multiple purposes. About a year ago, I bought the Sonoma Bookcase and used it as a combination bookshelf and entertainment center (by moving the shelves up and putting my 42” television on it.) It worked great and I got compliments on it all the time! It is airy and open, and I like that I can adjust the shelves. It doesn’t look like it would be able to hold a 42″ flatscreen, but it sure can! A 42” television fits perfectly in this bookcase. My only wish is that ALL of the shelves would have the grooves that lock them onto the frame, because they only have an inch or so of horizontal wiggle room before they become topsy turvy and fall out of the frame.
Date published: 2012-02-26
Rated 5 out of 5 by from Beautiful bookcase It's sturdy, looks great, and despite how big it is and how much it holds, the open design keeps it from feeling large or overpowering, even in my small office. I love it!
Date published: 2015-02-21
Rated 5 out of 5 by from Exactly as described My Sonoma bookcase arrived promptly. I was able to assemble it by myself with no problem (BTW, I am a 60yr old grandmother!), and it looks great! This is not a flimsy quasi-wood shelf product; these are solid, real wood shelves supported by a heavy metal frame. I am totally happy with this purchase.
Date published: 2011-04-09
Rated 5 out of 5 by from Beautiful, functional shelving I'm so impressed with the Sonoma shelving. I used two of them in my kitchen/breakfast area to hold serving pieces, extra dishes, linens, cookbooks, etc. Because of their height they hold so much, and yet hug the wall so as not to be cumbersome next to the table and chairs. They are sturdy and beautifully crafted. Very easy to put together. I am extremely satistfied with my purchase!
Date published: 2012-06-28
Rated 5 out of 5 by from double delight Well this is my second Sonoma Bookcase, so you know I'm happy with my purchase. I bought the first one thinking if I wasn't satisfied with the quality, I could use it somewhere else in the house. Much to my delight, it was perfect, so I waited for a sale and ordered the second one. They both now give distinction to my great room.
Date published: 2011-09-03
Rated 5 out of 5 by from sturdy, great looking bookcases, wood is beautiful these bookcases are a great value with great looking wood shelving, not a laminate product, easy to assemble.
Date published: 2011-09-10
Rated 5 out of 5 by from Fabulous This bookcase is sturdy & attractive. I put this together by myself (which I don't recommend) but it is possible. Love that a couple of the shelves are adjustable.
Date published: 2011-11-10
Rated 5 out of 5 by from I couldn't be happier with this bookcase. I love it. I had to call my neighbor to help me with the directions. One instruction was out of synch.... It's beautiful and I get lots of compliments. Books don't fall out the sides, and it's quite sturdy. If I had the space, I would have ordered the two narrower units as well. It blends well with my brushed nickle trim in the kitchen and my Japanese tansu chests in the family room in my eclectic open space Kitchen/Breakfast Room/Family Room area.
Date published: 2016-04-10
Rated 5 out of 5 by from Worked in Two Houses We bought the bookcase for an odd-dimensioned wall in a high-ceilinged room and used it for about 6 years as a sort of sideboard/display case combination. Then we moved to a house with even higher ceilings and one very long wall. In the move, though, we lost our television-viewing room, so we needed a place to put our 40" flatscreen TV (36" wide). We also didn't want it to look like the television was the central focus point of the room. So we bought two matching Sonoma towers and put to either side, then put our tv in the bookcase (center piece). To make room for it, we had to remove one of the shelves, but we just used it underneath the TV so we could put our components on it. The upper shelves hold collectible typewriters, old cameras, etc., the lower shelves hold our DVDs, so it looks like it was made for this purpose. Appearance-wise it holds its own with some very expensive pieces in the same room.
Date published: 2017-01-18
Rated 5 out of 5 by from So great - I ordered a second I ordered one and was so happy I ordered another a week later. They look great flanking my fireplace. One recommendation, when assembling the bookcases complete step 8 right after step 2. It reduced the time to just 10 minutes! Well worth the price!
Date published: 2012-09-20
Rated 5 out of 5 by from Simply elegant Great buy! Looks beautiful in my small condo living room - stands out as a design piece, but unobtrusive in the overall decor. Sturdy also. I highly recommend!
Date published: 2011-08-09
Rated 5 out of 5 by from Beautiful Bookcase Beautiful product, great price and easy to assemble. It looks gorgeous and fits perfectly in my house.
Date published: 2011-10-10
Rated 5 out of 5 by from Sturdy--easy to assemble I bought two to go on both sides of an antique buffet that I'm using for a media center. Their open design was perfect and does not overwhelm the wall. They are holding many books and table-side photos. Love them!!!
Date published: 2013-05-25
Rated 5 out of 5 by from Beautiful Furniture I bought 2 of these to fill up large, high wall spaces. And, they do so beautifully. They are heavy and well made. The wood shelves are offer wonderful texture against the smooth black frames. I have filled them with books, lamps, plants, photos, a small wine rack and lots of pretty accessories, and they have become focal points. Check your measurements-they are (wonderfully) tall. Easy to assemble. Great buy!
Date published: 2012-04-09
Rated 5 out of 5 by from Easy to put together and functional for small space. I love this shelf. I bought the narrower "tower' a few months ago and loved it also. They are easy to put together, look good, and the extra height in my small space uses more room efficiently and makes my rooms look larger.
Date published: 2013-03-25
Rated 5 out of 5 by from Great Piece This bookcase has fit into my room beautifully. The openness and height were very important considerations for us. I love it, and am considering purchasing another one.
Date published: 2013-11-10
Rated 5 out of 5 by from Love it! This is exactly as pictured. Beautiful, quality, couldn't love it more. Only piece of advice is to assemble on the floor.
Date published: 2011-09-09
Rated 5 out of 5 by from Beautiful Shelves We used a couple of these to finish off a pantry and they were just the look we wanted. The shelves are nicely antiqued.
Date published: 2012-06-15
Rated 5 out of 5 by from Mulit-use possiblities Used this in kitchen as a sort of baker's rack. Looks great. Sturdy. Shelving has distressed portions which are part of the finish - giving it a great look. Love it.
Date published: 2012-08-30
Rated 5 out of 5 by from Classic styling and beautiful wood! I am very happy with the height and generous amount of space that allows for books and accessories of all dimensions. The Sonoma is a classic style and adds to any decor style!
Date published: 2011-09-15
Rated 5 out of 5 by from perfect for my space this beautiful bookcase is perfect for the nook next to my fireplace. the openness of the design keeps it from overwhelming the small room. It is lovely. I had no trouble putting it together, had it done in about an hour and a half.
Date published: 2011-08-06
Rated 5 out of 5 by from Great quality! Very sturdy and well-made. Great design with not all shelves equal width. Easy assembly. Adjustable shelves are a plus too. Definitely recommend!
Date published: 2012-01-05
Rated 5 out of 5 by from I love the Sonoma bookcase! It's exactly what i expected, elegant and sturdy. Thank you.
Date published: 2011-06-15
Rated 5 out of 5 by from Great bookcase! Very sturdy. I purchased this product to be utilized as a bakers rack. The shelves are heavy and seem to support a lot of weight. I am thinking about purchasing another one and placing them side by side. Thanks!
Date published: 2011-11-18
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