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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
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Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
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Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
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Sonoma Bookcase
4.8
5
82
82
It's grown on me and now I love it
We needed something to flank our fireplace, and built-ins were going to be too expensive. This bookcase has great height and its open design keeps our room from feeling closed in. I love the distressed shelves, but at first, I wasn't too crazy about the color of them. They have an orange tint to the stain, which I didn't think would work in my room. I had wanted something a little more brown. But, we found the perfect rug with all the colors in it that I'm using, and it also has a hint of rusty-orange which ties the bookcase in nicely. So, its a keeper. I still have to order a second one, and I'm hoping it goes on sale soon. I do wish it was a little less expensive. All in all, it's a good choice.
May 18, 2011
Lovely Open Shelves
We are using two of these bookcases in our breakfast room to augment our kitchen storage. They are just right for displaying our more attractive dishware, fruitbowls, cookbooks, and things like that. We've placed them in front of windows, and they look great without blocking the light. Assembly was fine -- my husband did it on his own. Packaging was great and the bookcases had no damage. The wood is rich-looking and pretty in a dark honey-brown tone. It is mostly smooth, but heavily distressed in places, so be aware of that. The overall look of the bookcases is open and light, but they are sturdy and don't wobble. Their height is really nice -- 7' tall!
March 17, 2012
Attractive as an étagère, and light-weight book storage.
We ordered two Sonoma Bookcases and like the open feeling that such large furniture normally would not have. They are sturdy, and really function more as illustrated in your catalog—fewer books and more objects. They are more suitable as an étagère rather than a bookcase, because most of the shelves are made of thinner wood and would not support a full shelf of books without eventually sagging. Please note that several shelves had rough long gouges, creating a rustic appearance.
December 8, 2011
Sturdy--easy to assemble
I bought two to go on both sides of an antique buffet that I'm using for a media center. Their open design was perfect and does not overwhelm the wall. They are holding many books and table-side photos. Love them!!!
May 25, 2013
