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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sonoma Bookcase 4.7 5 90 90
Gorgeous stately bookcase We loved the Sonoma bookcase so much in our office, that we purchased a second one for our daughter's bedroom. It is great with the adjustable shelves to accommodate various books or decor. Comes easy to assembly and looks fabulous. May 24, 2012
Very versatile piece The Sonoma bookcase is a nice addition to our Florida room. It was easy to put together by myself. I like that the shelves are adjustable to accommodate anything you may want to display. April 28, 2012
Perfect for our new study! Great value for the price. Lots of room for books and nic naks. Very solid yet has a nice open feel. Love the adjustable shelves. Compliments wood, metal and stone decor. February 26, 2012
Great value, stylish look This bookcase looks great once assembled. Was a little disappointed at the quality of the metal but I guess for the price, and to save on shipping, it's not going to be solid wrought iron (metal poles are hollow). But once assembled it really does look great. I used it similar to one of the photos - to hold misc serving pieces and display in a kitchen/dining area. Wood is quality. October 1, 2011
High end! This bookcase is all I wanted it to be! Adjustable shelves, super sturdy, tall and spacious, really great.. I recommend to anyone! Ballard Designs costumer service was also more than helpful during the ordering process and it shipped really quickly. November 16, 2011
double delight Well this is my second Sonoma Bookcase, so you know I'm happy with my purchase. I bought the first one thinking if I wasn't satisfied with the quality, I could use it somewhere else in the house. Much to my delight, it was perfect, so I waited for a sale and ordered the second one. They both now give distinction to my great room. September 3, 2011
Great bookcase! Very sturdy. I purchased this product to be utilized as a bakers rack. The shelves are heavy and seem to support a lot of weight. I am thinking about purchasing another one and placing them side by side. Thanks! November 18, 2011
As good as it looks This product looks just like the picture and it is very sturdy. I love the sleek design and the functionality of the piece. Woul highly recommend this piece. November 22, 2011
A wonderful bookcase! This bookcase transformed my home office. It's beautiful and functional. It's very well made and durable. It's exactly what I was looking for! November 18, 2011
perfect for my space this beautiful bookcase is perfect for the nook next to my fireplace. the openness of the design keeps it from overwhelming the small room. It is lovely. I had no trouble putting it together, had it done in about an hour and a half. August 5, 2011
Exactly as expected! The piece was well represented online, arrived well packaged and on time. I have gotten quite a few compliments on it and would definitely buy again! Assembly was simple and like that the shelves adjust for different 'looks'. July 31, 2011
love it! It was a little tricky to put together so I had to call in some big guns to help. Once it was up and in place it looked great. It fit beside my fireplace perfectly and now I want to buy another for the other side. I'm just waiting for a sale or special offer. (hint, hint) March 16, 2011
Rustic charm Its looks just like the catalog photo and compliments the black wrought iron in my liviing room. The unit is very sturdy. September 3, 2011
Love this piece. Love the wider two shelves on the bottom and the soaring height. It seems very adaptable and could be used in any room. Adds a nice eclectic look to my great room. Now I need to order a twin! June 25, 2011
Love the look Love this bookcase! Reasonable price, good quality. Love the look. It took a little bit of time to get it put together, but well worth it! May 11, 2011
all of the above^ The ballard product description provided online is completely accurate and says it all-a recommended read! May 4, 2011
Holds A Lot of Books! This bookshelf is the best! It holds so many books because of its size. But the open design keeps it from overwhelming a small-ish room. Also, the open back lets my red walls show through for a more cohesive look in the library. Putting it together was straightforward. It's big, so it took a little while to assemble, but there were no glitches or surprises. I'm very pleased with this purchase. June 29, 2011
Nice-looking bookcase We were really impressed with the Sonoma Bookcase. Some assembly is required, but it was relatively simple and we had it up within about half an hour. The quality is excellent, and the overall appearance is even better in real life than in the catalog. It is very sturdy as well as polished and elegant-looking. And the open construction allows us to have a large bookcase without overwhelming our small home office. We thought the price was great for what you receive. March 30, 2011
Sturdy--easy to assemble I bought two to go on both sides of an antique buffet that I'm using for a media center. Their open design was perfect and does not overwhelm the wall. They are holding many books and table-side photos. Love them!!! May 25, 2013
Exactly as stated on the site This bookcase meets every expectation. It fits wonderfully in the spot we chose for it. The finish looks very high-end and the matte metal frame adds a nice touch. We love the adjustable shelves and see this piece as the perfect addition to our room! Great buy! April 26, 2013
Great bookcase Love the bookcase. The only negative was the bookcase came without instructions on how to assemble it. It took a long day of repeated phone calls to get the instructions. Once that happened it was easy to put together and we are enjoying it! November 5, 2011
Simply elegant Great buy! Looks beautiful in my small condo living room - stands out as a design piece, but unobtrusive in the overall decor. Sturdy also. I highly recommend! August 9, 2011
Just what my space was looking for! I had been postponing buying a new bookcase for quite some time since I couldn't find anything that fit the bill. My niece saw this on Ballards and sent a link to me to check it out. It was the perfect size and a substantial yet airy look to balance and compliment some heavier furniture I had in the room. It was easy for me to put together myself in less than an hour and turned out to be the perfect solution! January 15, 2013
Wow I could not be more happy with this piece of furniture. We purchased two of these to serve as a bookcase and media furniture. We have a small, oddly shaped living room so we needed something that would hold a lot yet feel open and not make the room feel smaller or cramped. This is perfect. Very easy to put together. January 8, 2013
Functional and stylish This is my third purchase from Ballard and once again I am delighted with the style, quality and value. I bought a wall of shelving (2 Sonoma bookcases, 2 towers) for my study. The pieces don't take up too much visual space but add warmth as well as great storage. The wood is a heavily distressed cherry stain which doesn't show up well in the photograph but is very pretty. I use one of the bookcases to hold a 32 inch flatscreen TV--it works well for that, and you could even fit a larger TV than I have. Assembly is fairly straightforward, much easier as a two-person job. My only complaint is that the pieces are marked with stickers that are very difficult to remove from the wooden shelves. But that is a small objection. Overall, I love the bookcases. July 21, 2012
Looks like a much more expensive unit. Super sturdy I love my new bookcase! Put it together myself in about an hour and a half. I love the open look. Feels very airy despite its large size. The fixed shelves will hold an amazing amount of weight, haven't overloaded the others, so don't know how they would do long-term. Highly recommend this item. I could use it in any room. November 21, 2012
functional and beautiful A great piece for any room - beautiful shelves, sturdy, flexible arrangement. I'm using it in the kitchen as an updated bakers rack. A great find for rhe money! October 14, 2012
Just what I needed! I'm a long-time Ballard customer and, when looking for a bookcase to go into my new mudroom, I found this one in a catalogue. Read the reviews -- and ordered it immediately. Easy to put together; did not need two people, either. Looks wonderful and is the perfect fit for the room. Once again, Ballard Designs comes through. August 23, 2012
Good Design, Poor quality The bookcase is a good looking piece and looks similar to that advertised, however, three of the shelves received are warped. Due to the size and nature of the shelves, we decided to keep them instead of trying to return or exchange them. We would have rated the book shelf much higher if the shelves had not arrived in the condition noted. The unit was easy to put together and a decent price for the relatively large size. July 4, 2012
Sonoma Bookcase My expectations were surpassed by the high quality, beautiful materials in this bookcase. The shelving is top quality wood, the ironwork exceptionally sturdy, and the overall look just outstanding. All of the components were labeled well, making assembly easy. August 12, 2012
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Product:MV260-Sonoma Bookcase