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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sonoma Bookcase 4.7 5 86 86
Substantial and nicely designed This shelving unit is substantial and somewhat quick to assemble. The frame seems to be made of aluminum so it's strong without being too heavy and the shelves are very substantial. It was packed with enough styrofoam to fill 3 huge contractors bags. Things to know are: 1. The units ship with annoying paper stickers to identify each part. While this helps during assembly, the stickers are hard to remove and the ones on the largest shelf left a sticky residue I was unable to remove. The glue should be changed to rubber cement type glue so these can be taken off without damaging the finish on the shelves. 2. The middle shelf and top of the unit are screwed in with very nice long screws. The bottom shelf has no holes in it and is supposed to be attached to the frame with 3 very small wood screws. However, the bottom shelf sits about 3" from the floor. I don't know how it would be possible to screw this on from the bottom with the unit standing up, and the screws are too small to actually hold the heavy shelf on if the unit was not standing up, so I just let the bottom shelf sit on the supports without affixing it. 3. The assembly instructions have an issue that should be corrected in the documentation! In steps 1 and 2, the front of the shelves is forward as you put the first couple of pieces together. At step 3, the back of the unit is suddenly facing forward, with no explanation, which is very confusing as you try to figure out how to complete assembly. I took the shelves apart twice after step 2 thinking I had started incorrectly. You'll figure it out eventually because of the location of holes in the frame, but this slowed down the project quite a bit. I recommend Ballard label the unit in the assembly instructions pamphlet FRONT and BACK so it's clear that the unit should get turned around midway through assembly. The crossbracing doesn't add to the design in my opinion, but is probably an important structural component and will provide a way for us to secure the unit to the wall--we're here in earthquake country. September 14, 2013
once assembled great Assembly should come with instruction that states not to actually screw all pieces together to start...it almost needs to be losely held in place or not all of it will line up. Also you need a short handled screw driver to put the screws in the bottom shelf (or do that out of order!). The self leveling feet are great - but they are only on the back feet so be warned that you might need to place felt pads under the front so that it does not lean forward. Once assembled and leveled front and back it is great. July 19, 2012
Lovely Open Shelves We are using two of these bookcases in our breakfast room to augment our kitchen storage. They are just right for displaying our more attractive dishware, fruitbowls, cookbooks, and things like that. We've placed them in front of windows, and they look great without blocking the light. Assembly was fine -- my husband did it on his own. Packaging was great and the bookcases had no damage. The wood is rich-looking and pretty in a dark honey-brown tone. It is mostly smooth, but heavily distressed in places, so be aware of that. The overall look of the bookcases is open and light, but they are sturdy and don't wobble. Their height is really nice -- 7' tall! March 17, 2012
Attractive as an étagère, and light-weight book storage. We ordered two Sonoma Bookcases and like the open feeling that such large furniture normally would not have. They are sturdy, and really function more as illustrated in your catalog—fewer books and more objects. They are more suitable as an étagère rather than a bookcase, because most of the shelves are made of thinner wood and would not support a full shelf of books without eventually sagging. Please note that several shelves had rough long gouges, creating a rustic appearance. December 8, 2011
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