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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sonoma Bookcase 4.7 5 90 90
Beautiful, functional shelving I'm so impressed with the Sonoma shelving. I used two of them in my kitchen/breakfast area to hold serving pieces, extra dishes, linens, cookbooks, etc. Because of their height they hold so much, and yet hug the wall so as not to be cumbersome next to the table and chairs. They are sturdy and beautifully crafted. Very easy to put together. I am extremely satistfied with my purchase! June 28, 2012
Mulit-use possiblities Used this in kitchen as a sort of baker's rack. Looks great. Sturdy. Shelving has distressed portions which are part of the finish - giving it a great look. Love it. August 30, 2012
This bookcase has lots of shelf space in a small footprint I ordered this bookcase because had a simple yet classically modern look. It caught my eye in the catalog also because the dimensions were perfect for my space and the open back was necessary for a heating unit. The process of assembling was simple, with photo directions. The places where certain screws were supposed to go, under the main shelf, did not match but were not really necessary. June 12, 2012
This product is a must have with its open airy design These bookcases are the perfect alternative to the "closed in" features of other designs. It allows for the wall color to show through while displaying favorite items- they provide the exact open and airy design I was looking for. Another Ballard Design winner! July 22, 2012
Solid wood and tubular steel, easy to assemble Two of the shelves are fixed and the others can be left in or out. I use it in a secluded dining room wall off the kitchen for appliance and kitchen tool over flow. Might purchase another for my pantry area. Just what I need and meet my hopes for the intended application. June 10, 2012
Beautiful Shelves We used a couple of these to finish off a pantry and they were just the look we wanted. The shelves are nicely antiqued. June 15, 2012
Multi-functional for a great price. Product was shipped very quickly, and I was able to assemble it on my own in about 90 minutes. I have a small apartment, and the bookcase does double duty in the dining room as both library and bar. Because the unit is backless, it doesn't take up as much space, visually, as a conventional bookcase might. The only negative comment is that it's taller than I anticipated, but that's my fault for not measuring appropriately. December 30, 2011
I would buy it again. Amazing. It looks great in my sunroom next to the windows, just like the picture. It was very easy to assemble and I would buy it again. The quality was everything that I had expected Ballards to be. This was my first purchase and very successful. February 8, 2012
Love them! I ordered two of these and we just love them. I like the wood grain and texture of the shelves more than I thought I would. Not too hard to put together but it did take two of us. I think it would be hard to do by yourself. Also make sure the felt pads are on the bottom of the legs before you move it around. One of mine had fallen off and I scratched my floor a little. October 12, 2011
Love it. It's clean and simple and gave just the right balance and function to a small room. It works perfectly for the TV and still gave me space to include some books and personality. February 19, 2012
Great quality! Very sturdy and well-made. Great design with not all shelves equal width. Easy assembly. Adjustable shelves are a plus too. Definitely recommend! January 5, 2012
Excellent value - great look The height is terrific and provides great scale to our room. It was fairly simple to put together, is quite sturdy and is an excellent value for the sale price of $349 (or even for the regular price). If you're pleased with how it looks in the catalog, I think you'll be very happy with these shelves. September 9, 2011
Sturdy and Easy Assembly I read most of the reviews prior to purchasing this product. I dont like to assemble anything, but got so excited when it arrived I put together by myself. Looks great, quality is wonderful as it looks at pictured and is sturdy. October 27, 2011
This product is sturdy and easy to assemble. I love my Sonoma Bookcase. The assembly was easy. I am impressed with the construction. I love the flexibility it will give. I am currently usung it in my living room. When I get bored, I can move it to my kitchen, hallway, or even my 3 season room. Well worth the money. September 7, 2011
Fabulous This bookcase is sturdy & attractive. I put this together by myself (which I don't recommend) but it is possible. Love that a couple of the shelves are adjustable. November 10, 2011
I am thrilled with this piece. It is sturdy, attractive and reasonable to assemble. Looks great and stylish in my hallway and stores a ton. November 28, 2011
Beautiful and functional! The Sonoma Bookcase was on my wish list for a long time! When it went on sale, I was thrilled! Then when it arrived and we put it together, it was beyond what I had expected...it was perfect! September 15, 2011
Love it! Good quality, easy to assemble, looks great. I am glad I bought it - and particularly glad it was on sale at the time! October 31, 2011
Classic styling and beautiful wood! I am very happy with the height and generous amount of space that allows for books and accessories of all dimensions. The Sonoma is a classic style and adds to any decor style! September 15, 2011
Great Product Great quality. Great look. I'm about to order the smaller version. November 25, 2011
I love it! This was better than expected. It was simple to put together--probably about 20-30 minutes. It looks great! Well made. October 11, 2011
Beautiful Bookcase Beautiful product, great price and easy to assemble. It looks gorgeous and fits perfectly in my house. October 9, 2011
Love it! This is exactly as pictured. Beautiful, quality, couldn't love it more. Only piece of advice is to assemble on the floor. September 9, 2011
sturdy, great looking bookcases, wood is beautiful these bookcases are a great value with great looking wood shelving, not a laminate product, easy to assemble. September 10, 2011
Beautiful Easy to put together and looks very nice, exactly like the picture. September 22, 2011
I love the Sonoma bookcase! It's exactly what i expected, elegant and sturdy. Thank you. June 15, 2011
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Product:MV260-Sonoma Bookcase