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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.7 out of 5 by 101
Rated 5 out of 5 by DrivebyBanjo Worked in Two Houses
We bought the bookcase for an odd-dimensioned wall in a high-ceilinged room and used it for about 6 years as a sort of sideboard/display case combination. Then we moved to a house with even higher ceilings and one very long wall. In the move, though, we lost our television-viewing room, so we needed a place to put our 40" flatscreen TV (36" wide). We also didn't want it to look like the television was the central focus point of the room. So we bought two matching Sonoma towers and put to either side, then put our tv in the bookcase (center piece). To make room for it, we had to remove one of the shelves, but we just used it underneath the TV so we could put our components on it. The upper shelves hold collectible typewriters, old cameras, etc., the lower shelves hold our DVDs, so it looks like it was made for this purpose. Appearance-wise it holds its own with some very expensive pieces in the same room.
January 18, 2017
Rated 5 out of 5 by dogluvrx2 An Excellent Purchase
I purchased this bookcase for a sewing room to make the most of available space. While I would have preferred instructions with actual words (I hate things that just have diagrams/pictures), it was not all that difficult to put together. There was a little jiggling required here and there to get things into the proper holes but not too bad. It looks great and the shelves adjust easily and to heights able to accommodate the different items I need to store. I'm quite happy with this purchase.
July 7, 2016
Rated 1 out of 5 by ColleenP Incredibly Frustrating
I ordered three of these bookcases. I like the way they look (though the metal is a bit cheap looking and not very sturdy), but only one of the bookcases would actually go together. With the other two units, there was absolutely nothing we could do to get the holes and screws to line up on the upper and lower metal pieces once the C shelf was in place. We spent way too much time trying to make it work and eventually gave up. It was unbelievably frustrating. Another reviewer wrote that the screws connecting the top and bottom weren't really necessary, so I guess we'll try leaving them out because I can't fit all my books on just one shelf and I can't stand the thought of taking the one that worked apart and repacking it. Still, one of them will have to go back because I don't want two bookcases that won't be put together properly. So disappointing.
May 15, 2016
Rated 5 out of 5 by Shopaholic53 Perfect Fit
The Sonoma bookcase is a perfect fit for the loft. It was assembled in less than an hour and looks fantastic with books and decorative accents. Excellent quality. I especially like the adjustable shelves.
April 22, 2016
Our multi-talented Cortona Bookcase works in the office, family room or media
room. Each cabinet has two adjustable shelves with plate grooves and cord management to maximize the versatility. Richly finished with crown and base molding and sliding, stepped mullioned ...
Our Chloe Bookcase showcases durable, cellulose-based raffia with open shelving framed in
shiny pewter nail trim. The substantial frame is handmade of mahogany with four deep shelves protected by high-clarity 3/8" tempered glass. Chloe Bookcase features: Pair two in the ...
A bookcase worthy of display. At its center, the Octavia has two
octagonal cubbies surrounded by nine rectangular ones, creating an arresting showcase for small pieces art, china and collectibles. Two-toned finish applied by hand in Italy by master artisans. ...