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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Solid Hemstitch Flannel Sheet Set 2.3 5 6 6
Pretty, but rough after washed. When I received these sheets, I loved them. They were soft and luxurious looking. I still like the design, but then after they were washed about four times, they becames big rough balls of lint. They are rough on the skin and continue to ball up. My cheaper flannel sheets have performed much better. For the price, I couldn't be more disappointed. Not the quality that I expected from Ballard Designs. February 4, 2014
Pil problem We have had these sheets for about 5 months. The print is nice, and we like flannel. Unlike other customers, shrinkage is not an issue. It's the pils. The sheets are substantial enough that I wash the top and bottom sheet separately - so washing is not a contributor to the pilling. It's the quality of these sheets. I am a stomach sleeper and because of the pilled and rough bottom sheet against my face I can never get comfortable. I now loathe these sheets. If it weren't for my husband liking the warmth these offer they would never grace our bed again. And once winter is over they won't. January 27, 2014
Short term comfort We have been sleeping on flannel sheets for over twenty years, can't beat the softness and comfort. These were at first very soft and thick, however the shrinkage was excessive and they are pilling quickly. After two washings the fitted sheet barely encases the mattress - we have an average 8" thick mattress. Out of all the flannel sheets I have bought over the years, these are the lowest quality overall. The clearance price is all they are worth. August 5, 2013
Pills continuously after many washings. I loved these sheets when they first arrived. So soft and thick. I was willing to pay the price for them because it was Ballard, a respected company I have been pleased with. From the first wash they shed (lint) tremendously and pilled up immediately. Every wash since has been the same (6 so far) and the pilling has never resolved. I would have rather bought a cheaper sheet that pilled less. First real disappointment from Ballard. February 14, 2013
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Product:FL798-Solid Hemstitch Flannel Sheet Set
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