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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 5 reviewers.
Rated 5 out of 5 by stunning I love the this mirror, absolutely beautiful. I was looking for a round mirror above the fireplace in our bedroom for a while. Very happy with the way it looks. Nice finish - not overly gold, just with some antique touch. My husband says it reminds him a sun :) Yes, it took some effort and time to hang it since it is kind of heavy (about 30 lb) but with two people it is not a big deal. We used two wall hooks that are for heavier items. I highly recommend it. September 28, 2016
Rated 5 out of 5 by Classic Sunburst I'm absolutely thrilled with this mirror. It is well made with a nice finish to the metal - the convex mirror adds even more to it's beauty. I chose it for my master bedroom and it reflects the westward sunsets beautifully. I will definitely use this again in my design projects. Other sunburst mirrors Like this cost 2-3x this price. Another reason I love Ballard Designs!! July 2, 2016
Rated 4 out of 5 by Beautiful but difficult to hang This is a beautiful mirror. A small portion of the gold leaf on the area that extends out beyond the mirror had a couple of small cracks in it, but not bad enough to return. Nobody will notice unless they stand close to examine it. It took my husband and I several times to get it hung correctly because we were trying to center it above a buffet and under a small window high on the wall. The bracket placement on the back of mirror made it difficult to get it centered. However, it was worth the effort! I gave only 4 stars because of hanging issue and small imperfection. Beautiful addition to our dining area. December 19, 2015
Rated 5 out of 5 by Gorgeous mirror I bought this on sale at Ballard (buy more save more event) and couldn't be more pleased. It is gorgeous for the price. It is heavy so you will need anchors, not just nails to hang. I agree with the prior reviewer that the color is less bright gold than is pictured- it is more of an antique silvery gold in person. I can't wait to style my mantel now! November 12, 2015
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Product:WM962-Solaine Sunburst Mirror

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