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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4 out of 5 by 14
Rated 5 out of 5 by LoveanythingFrench Gorgeous French sofa
I just love this sofa. I bought this along with the Sofia settee and adore both of them. So very French, so well made and at a terrific price. I shopped around for similar items and none compared to these. I have bought other items from Ballard and have not been disappointed. High quality, classy and an all around great place to deal with. If you love French décor, this sofa is for you.
June 30, 2013
Rated 3 out of 5 by loveswhiteparisian A+ in looks but not comfortable
beautiful not comfortable, hard seat cushion and back is harder which I expected.
sturdy. lovely parisian shape, nice wood but if you are looking for a main sofa and comfort this is not it.
the chair is actually more comfortable
I purchased large sofia and chair to match.
February 15, 2013
Rated 5 out of 5 by rosie33 Lights up our living room.
The sofa lights up our living room - cheery beige fabric, good lines to the sofa back, slender profile. It replaces an ancient corduroy sofa that had been with us forever. We delight in the new sofa at every glance.
February 10, 2013
Rated 3 out of 5 by MumsTheWord Looks terrific, but that's about it.
We purchased the sofa and matching chair in Natural Flaxen. They really do look lovely, and we've received loads of compliments. HOWEVER: they are very uncomfortable and the cushions do look lumpy and wrinkled if anybody sits down. We bought them for a formal front parlor, so I wasn't expecting them to be used much and didn't really mind if they weren't ultra cozy or inviting, but even so I was surprised by just how unpleasant they are to sit upon.
Again, they do look wonderful in person though! Love the fabric, love the wood and the shape. Still, if I had it to do over I would NOT have purchased this item.
February 5, 2013
Rated 3 out of 5 by misty4me , it would be better with a textued velve fabric, not plush
I really like the design of the sofa. For the price it could be more comfortable It looks very nice.
October 6, 2012
Rated 5 out of 5 by FirstTimeReviewer Beautiful sofa
Beautiful, comfortable, solid. Don't see lint with the natural color like the previous reviewer, and don't mind the somewhat wrinkled look to the futon-like cushion, I think it looks more comfortable/inviting that way. Lots of compliments, even from my mother, which says a LOT.
July 19, 2012
Rated 4 out of 5 by MMWO95 Could be a 5 but. . .
I purchased the sofa in the flax color and love it except for the cushion stuffing. It seems to get lumpy after anyone has set on it for a while. I have to straighten cushion cover almost daily. Nice lines, finish and craftmanship otherwise. I am considering getting settee.
March 4, 2012
Rated 5 out of 5 by KPom Better than expected!
We love this sofa! It looks even better than the picture and we're delighted. We had some issues with the delivery company but the Customer Service people at Ballard were terrific and helped make sure it was handled.
December 26, 2011
Rated 2 out of 5 by PeakofChic Collects Lent
I loved this couch online and in the magazine. I really love anything French. However, now that we have had it for a few months, I loathe it. It collects every little bit of dust and lent, and I have to lent roll it pretty much every day to keep it looking nice. It shows every tiny spill or stain. DO NOT BUY THIS.
July 19, 2011
Rated 3 out of 5 by Comeagain Beautiful sofas
The sofas are beautiful. However, one of them was damaged and needed to be sent back. I am looking forward to receiving the second sofa in a few weeks.
June 18, 2011
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