Ballard Designs
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Sofia Sofa

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sofia Sofa is rated 4.0 out of 5 by 14.
Rated 5 out of 5 by from Better than expected! We love this sofa! It looks even better than the picture and we're delighted. We had some issues with the delivery company but the Customer Service people at Ballard were terrific and helped make sure it was handled.
Date published: 2011-12-26
Rated 5 out of 5 by from The sofa as a whole was just what I was looking for Everything has been great! But most of all was the service Tony gave me to get the sofa to me in time for the show he went the extra mile unlike the first representative that I spoke with. Tony you deserve a bonus THANK YOU THANK YOU for making it all happen.
Date published: 2014-06-21
Rated 4 out of 5 by from Beautiful to Look At, but Uncomfortable This sofa is stunning and very well made. The limed oak frame is of very high craftmanship. They grey linen is beautiful. However, it is uncomfortable to sit on. The back is very hard, and the seat cushion is not soft either. Regardless, I absolutely love it. I put it in the formal living room as opposed to our cozy den.
Date published: 2015-04-09
Rated 4 out of 5 by from Could be a 5 but. . . I purchased the sofa in the flax color and love it except for the cushion stuffing. It seems to get lumpy after anyone has set on it for a while. I have to straighten cushion cover almost daily. Nice lines, finish and craftmanship otherwise. I am considering getting settee.
Date published: 2012-03-05
Rated 4 out of 5 by from Great Look Love how this sofa looks in our home. We got it in the lighter flaxen color for our living room that we don't ever really use. The material is a little scratchy and it's not a super comfy sofa that you would want to curl up and take a nap on. We knew that when we purchased it and were really just trying to find a sofa with some character to fill our living room that would be used on occasion. It gives personality to our room and we love the Sofia Chair that we bought with it.
Date published: 2014-10-04
Rated 3 out of 5 by from Looks terrific, but that's about it. We purchased the sofa and matching chair in Natural Flaxen. They really do look lovely, and we've received loads of compliments. HOWEVER: they are very uncomfortable and the cushions do look lumpy and wrinkled if anybody sits down. We bought them for a formal front parlor, so I wasn't expecting them to be used much and didn't really mind if they weren't ultra cozy or inviting, but even so I was surprised by just how unpleasant they are to sit upon. Again, they do look wonderful in person though! Love the fabric, love the wood and the shape. Still, if I had it to do over I would NOT have purchased this item.
Date published: 2013-02-06
Rated 3 out of 5 by from Beautiful sofas The sofas are beautiful. However, one of them was damaged and needed to be sent back. I am looking forward to receiving the second sofa in a few weeks.
Date published: 2011-06-18
Rated 3 out of 5 by from , it would be better with a textued velve fabric, not plush I really like the design of the sofa. For the price it could be more comfortable It looks very nice.
Date published: 2012-10-06
Rated 3 out of 5 by from A+ in looks but not comfortable beautiful not comfortable, hard seat cushion and back is harder which I expected. sturdy. lovely parisian shape, nice wood but if you are looking for a main sofa and comfort this is not it. the chair is actually more comfortable I purchased large sofia and chair to match.
Date published: 2013-02-15
Rated 2 out of 5 by from Collects Lent I loved this couch online and in the magazine. I really love anything French. However, now that we have had it for a few months, I loathe it. It collects every little bit of dust and lent, and I have to lent roll it pretty much every day to keep it looking nice. It shows every tiny spill or stain. DO NOT BUY THIS.
Date published: 2011-07-19
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Product:US113-Sofia Sofa

Sofia Sofa

Limed Oak Wood Swatch

Natural Flaxen Swatch

Gray Flaxen Swatch


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