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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sofia Settee 4.5 5 35 35
Pretty and overall good design, but could use improvements Overall, I am pretty happy with this settee. The design and fabric choice is a great balance of feminine and masculine, which works well for our house. The color is a deep brown, just like it is pictured, and it is the perfect size for a settee, which I use as our love seat in the living room. It is well-built overall and feels sturdy. Plus, we get compliments on it a lot. Here is what I wish was better: the fabric seemed a little rough at first, but has softened a bit over time. Also, the wood was a little rough in some areas so I lightly sandpapered some parts to smooth it out. And the bottom cushion took a little while to feel comfortable. Maybe there is too much filling, because I felt like I was sitting on an overstuffed pillow at first. Over time it has flattened and is more comfortable, but the cushion kind of rolls over the edge now, which makes it look a little sloppy. I fluff and reshape it a couple of times a week. The price is better than most comparable settees, so I guess that is the tradeoff. I plan to keep this for a while though, with the idea that whenever it is time to reupholster it, I'll also get a new cushion to go with it. And just a comment on the delivery: we used the less expensive Through-The-Door delivery, which is described as "unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice." This however, does not include any unpacking. Well, the package it was boxed in was so huge that it wouldn't fit through the door (and we don't have a garage). So there it sat on our front lawn until my husband could come home to help me unpack it. No big problem, but just inconvenient. They should tell you what the size of the package will be so you know what kind of delivery you should get. March 16, 2011
Love it! This is a great piece that is small and can fit in those niches that need "something" but space is limited. The pillows aren't great, wish they were down, but other than that I am extremely pleased with my little settee. March 16, 2011
Darling! I've wanted this settee for a long time and was finally able to purchase it when I remodeled my master bedroom. The style is perfect and quality very good. The only thing that might be improved upon would be a little more support in the bottom cushion. But since it's for occasional seating, it is fine for me. July 29, 2011
Beautiful, but needs different cushion filling This is a beautiful piece of furniture but the seat cushion seems like it was made for a futon. It is extremely soft, lumpy and always looks wrinkled because of the filling plus the linen. I'm still glad we bought this because it fits nicely in a lot of different spaces and the frame is gorgeous, but be prepared to replace the filling for the bench cushion (which we intend to do when we get around to it). July 28, 2011
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Product:US080-Sofia Settee