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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 15 reviewers.
Rated 5 out of 5 by Beautiful Chair - Fabulous Service! Love, Love, Love this chair! Have been thinking about buying for a while and couldn't get it out of my mind so had to have it! It is a perfect compliment to another Louis XV style chair and ottoman I have in same room. The delivery was truly "white glove" with expert care in unpacking and placing in my living room! I had a problem when initially placing my order but Ballard's customer service was fantastic in their efforts to resolve! Have been shopping Ballard's for years and own several pieces of furniture, rugs, lighting, etc. Always get compliments on my Ballard's purchases. Couldn't be happier - is very comfortable, well made and no "chemical" smell like you often get with new furniture today! Thanks Ballard!!! August 3, 2014
Rated 5 out of 5 by Great asset to my home. This chair is comfortable, very roomy, heavy, constructed well. Easy to clean. I got the brown and have cats and 1 dog and the hair vacuums right off which I was a little concerned about but pleasantly surprised. Would go with any decor. Nice thick cushion. Other reviews were concerned about the pillow not being big enough. I chose a brown and golden, small rectangular ( 12" wide 19" long) instead of the matching brown, as to give some color and it is perfect for male or female, large or small. Thank you. June 21, 2014
Rated 5 out of 5 by Gorgeous and Unexpectedly Comfy! I ordered two of the chairs in the rich chocolate color and couldn't be happier. Truthfully, I bought them because I loved the shape, scale and materials and didn't expect that they would be so functional. Excellent surprise! They are as comfy as they are stylish--I would add a lumbar pillow in another fabric to "fill them in" a bit--they are big! Love these--great packaging and great quality! May 28, 2014
Rated 5 out of 5 by Lovely style fits anywhere in the house I just love this chair, I've had them covered in each bedrooms decor and what style it adds to the room. December 6, 2013
Rated 5 out of 5 by Very pleased! This chair (I bought 2 of them) exceeded my expectations... good quality, design and comfort. The generous proportions are no exagerration. Felt it was a good price/value. My only "wish" would have been to be able to choose from different fabrics. However, I am very pleased w the look of the fabric (light) that it came in. March 21, 2013
Rated 5 out of 5 by This product is stunning and comfortable! The Sofia chair is gorgeous, substantial, and in addition, very comfortable! The unique style and shape adds interest to my family room, above and beyond what a regular chair design could have provided. December 3, 2012
Rated 3 out of 5 by lovely design, scratchy fabric, pillow is a small square Very nice looking chair. Fabric, however, is really scratchy, almost like burlap sack material. Hoping it will soften with wear (although it's so scratchy, no one really sits in it yet). The pillow it comes with is a 15" square, NOT the rectangular one that is in some of the pictures. The square pillow looks too small for the chair, as it doesn't fill the seat back. You'll need to add more squares (or find your own rectangular pillow) to make it look right. All in all, it's an OK chair. Not fabulous, but for the price, good enough. September 5, 2012
Rated 4 out of 5 by Nice looking chair! This is a lovely chair, and pretty much looks just like the photograph on the website. (... although the wood definitely has no shine to it.) The dimensions are mentioned on the website too, but I guess I was still surprised at the large size of the chair. It's so wide it could almost be a love seat! The quality is good but it is a little more 'rustic' than I was expecting. Those are the things to look out for... But overall I am very happy with my nice-looking and comfortable chair! January 8, 2012
Rated 5 out of 5 by Charming ! I purchased two of these chairs for my living room and love them. The fabric is a nice quality and the wood frames are very sturdy. The only flaw would be the back support. I added another 20" down filled pillow to the chair and I love the look. Overall these are beautiful occasional chairs and I am very happy about my purchase. They are packed so well that it took me about one and a half hours to cut up all of the cardboard and styrafoam. But they arrived in perfect condition. January 5, 2012
Rated 5 out of 5 Love it! We purchased the Sophia Chair and the Sophia Settee and are thrilled. The looks is very beautiful in our living room. As others had written before I purchased it, the cushions could be a little more "cushion-y", but it's still great and over time I will probably have them restuffed. But for the price, great purchase! We LOVE Ballard Designs and recently purchased the Catherine Rug as well. November 9, 2011
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Product:UC103-Sofia Chair

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