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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sofia Chair 4.7 5 11 11
Beautiful Chair - Fabulous Service! Love, Love, Love this chair! Have been thinking about buying for a while and couldn't get it out of my mind so had to have it! It is a perfect compliment to another Louis XV style chair and ottoman I have in same room. The delivery was truly "white glove" with expert care in unpacking and placing in my living room! I had a problem when initially placing my order but Ballard's customer service was fantastic in their efforts to resolve! Have been shopping Ballard's for years and own several pieces of furniture, rugs, lighting, etc. Always get compliments on my Ballard's purchases. Couldn't be happier - is very comfortable, well made and no "chemical" smell like you often get with new furniture today! Thanks Ballard!!! August 3, 2014
Great asset to my home. This chair is comfortable, very roomy, heavy, constructed well. Easy to clean. I got the brown and have cats and 1 dog and the hair vacuums right off which I was a little concerned about but pleasantly surprised. Would go with any decor. Nice thick cushion. Other reviews were concerned about the pillow not being big enough. I chose a brown and golden, small rectangular ( 12" wide 19" long) instead of the matching brown, as to give some color and it is perfect for male or female, large or small. Thank you. June 21, 2014
Gorgeous and Unexpectedly Comfy! I ordered two of the chairs in the rich chocolate color and couldn't be happier. Truthfully, I bought them because I loved the shape, scale and materials and didn't expect that they would be so functional. Excellent surprise! They are as comfy as they are stylish--I would add a lumbar pillow in another fabric to "fill them in" a bit--they are big! Love these--great packaging and great quality! May 28, 2014
Lovely style fits anywhere in the house I just love this chair, I've had them covered in each bedrooms decor and what style it adds to the room. December 6, 2013
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Product:UC103-Sofia Chair
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