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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Soap Label Comfort Mat 4.6 5 19 19
Product is great for standing The soap mats are fabulous for the kitchen. They are stylish and comfortable for washing dishes. Plus, they are durable with little ones. Would recommend to anyone. August 15, 2012
Unable to keep clean I was very excited with this mat, and pleased with the look and feel when I received it. However, with just regular use (in front of my kitchen sink, as pictured on the website and catalogue), it became terribly dirty. I have not been able to return it to its original color, despite all my efforts. With a light clear coating, this could have been avoided. Unfortunately, although stylish, I would not buy this product again. I am currently looking for a replacement. April 16, 2012
Very Comfy for your feet I have the Cologne comfort mat in the medium size for the kitchen sink/prep area. I love the color and design of the soap label. It really keeps my feet comfy. The whole family loves the comfort of it. If you cook alot or do dishes it is nice to have. Has a strong rubber smell that took three days to air out. It does attract dirt but the green color keeps it less obvious. Love that it is machine washable. March 30, 2012
Fabulous to look at; hard to keep clean! This is a great looking mat, comfy and cushy to stand on. It slides a bit on our hardwood floor and needs a daily tug back into place. The top layer that has the soap label print is a slightly fuzzy material. This means that the original printing is slightly fuzzy and also means that dirt sticks to it both making it feel dirty. January 23, 2012
I love it This mat is not only pretty, it is very comfortable to stand on for long periods of time. January 13, 2012
Love it!! It is so cushy and durable. I use it in my laundry room, and it functions, wears and looks beautiful! I am going to purchase the smaller one that complements it now. January 5, 2012
Looks exactly like the photo! Beautiful! This was a gift for my son's new home and it fits in perfectly with his decor! I like the fact that it looks like the photo. I purchased two of the chalkboard french menu mats for my home! Great quality and comfort. I have problems standing too long on my feet and these mats on a wood floor give the extra support I need to be able to continue cooking! August 25, 2011
Unusual Choice for the Bath I purchased the lilac "Savon" mat for my bathroom and could not be happier. When I chose lilac and black as the colour scheme for my bath I knew I would have a hard time finding things that matched, so the colour is definitely a plus. However the mat is perfect in front of the vanity as it makes the hair and makeup time much more comfortable each morning. Although I've only had the mat for a couple of months, it appears very durable and the colours are true. I definitely recommend the Savon mat for those who want a surprising but comfortable element for their bath. August 8, 2011
Great!! The mat is not only comfortable to stand on - it looks great, too!!! July 31, 2011
Love it! This was just perfect for our laundry room. The mat is definitely comfortable to stand on and the color brightens up our small space. June 21, 2011
Love it! Mat is comfy on feet and great for my back when working in my laundry room. Purchased a smaller one for the kitchen and my husband loves it. Took a few days to lose the rubber smell but well worth it! June 18, 2011
Perfect! I put this in front of my stove and love the comfort it gives me as I cook. My kitchen is French country style and this mat looks perfect on the tumbled French paver floor. Fits in perfectly. June 11, 2011
Comfort Mat Excellent product! This really does help with the back too!!! Now I can work in my kitchen (ceramic tiled) for a lot longer without the fatigue. And the mat is BEAUTIFUL. I have many nice comments about it! I would HIGHLY recommend this mat. June 9, 2011
Great for mudroom/laundry. Love them; only complaint is they get dirty quickly. June 8, 2011
Exactly what I expected Looks great in my kitchen and feels great under my feet! June 5, 2011
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Product:RM049-Soap Label Comfort Mat