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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 40 reviewers.
Rated 2 out of 5 by Pretty but overpriced! I bought this product after seeing it in the catalog. It looked very nice and expensive in there and I liked teh size of the item. But once I received it I realized it was made of a hardened foam substance. The look of it is still pleasing, but I felt duped! Especially for the almost $30 price tag!! June 24, 2011
Rated 2 out of 5 by Dimensions were just wrong! I wanted to order the "W" months ago but was confused because the shape of the letter in the photo and the shape in the "available options" were different. I asked customer support and they told me the diagram in "available options" was the correct one. I didn't order. Later I got another catalog, with another photo and I asked again. This time they told me the photo was the correct one! I also asked for the exact dimensions and got no answer. But these are supposed to be 12" letters, and the widest is supposed to be 11 3/4". So I ordered the "W" figuring that was the size. When it came, it was 11 1/2" tall (close enough) and 13 3/4" wide! Nearly 2 inches wider than the spec said! It didn't fit in the space I had planned and I had to put it somewhere else. The letter is nice, and does look like the photo, but dealing with Ballard on this wasn't worth it. September 16, 2013
Rated 2 out of 5 by Waaaaaaay over priced. These letters small and large are most likely produced for a few cents. Not well described in the catalog or may have not ordered. Poor workmanship also. January 9, 2014
Rated 1 out of 5 by Love love love these! Like a previous review I have an open space above our flat screen tv. I have been searching for over a year for something to fill in the space. I bought a large letter and 2 small in my family monogram. They look wonderful and fill the space perfectly. December 15, 2011
Rated 1 out of 5 by Hanging Holes Misaligned The letters themselves are fine. However, the mounting holes are not level on each letter. For example I ordered the letter K. The holes should have been level - directly across from each other on the main line of the K and the upperward line, but they weren't and it made it very difficult to get the letter level. It was the same way on the letter R. All 4 holes are at different heights. A real pain in the neck to hang. Very poor design. March 7, 2012
Rated 1 out of 5 by Arrived damaged and was very cheap Ugh...was sooo disappointed....arrived damaged....part of the letter was crushed/crumbling....was expecting something a little more substantial...this seemed like it was made of styrofoam....am sending back....expected so much more for the price! :( January 9, 2014
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Product:WP236-Typesetter Plaque - Small
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