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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Small Serpentine Chest 4.6 5 11 11
Nice -- ordered two as bedside tables Although I had to wait a bit for these to be in stock, I am happy I did. They came in perfect condition and I am very happy I waited. April 3, 2013
Good value for the price. I had to wait for this item to come back in stock. It was worth the wait. It is a moderately priced item that has the look of a more expensive piece. It fits nicely into my bedroom as a side table. It's not an "heirloom" piece, but works well and looks very nice. February 15, 2013
Keep looking, you'll find better. I ordered this back in November, knowing it was back ordered. I thought it would be worth the wait, but not so much. It just has a cheap feel and look to it. The shape is great, the distressing is awful, it's just really cheesy looking. The size is perfect for a bedside table, the storage space is nice. The drawers don't slide all that easily and it feels like they just wont last. If I would have seen it in a showroom I would definitely not have purchased it, I probably would have pointed out the horrible faux distressing and said “yuck”. I expected more for the money. January 15, 2013
Cute bedside chest for my Carmel cottage I bought this chest in the antique white and love it. It's perfect size for next to a bed, not too deep, and has appealing serpentine shape and open space at bottom to which I've added a large basket. February 16, 2012
The best side table! I love my serpentine chest. It is well made. I was concerned about how the drawers would open, and to my delight, there are very easy! The color is exactly as depicted. I just wish you had a smaller side table to go with this for the other side of the bed. Not exactly matching, and a smaller scale. Any Ideas? December 29, 2011
Very Pleased with purchase I have the small serpentine chest in antique white. It adds a cozy look to my guest bedroom that was missing before. It is well made. I especially like the contrasting hardware. I can always count on Ballard designs to have small pieces that fit in my little cottage home.I am using it as a small chest, not a night table. December 3, 2011
Stylish yet Practical I ordered 2 nightsands and one was't in good condition. The drawers were loose and the paint finish was poor in some areas, like the piece hadn't gone through the drying process and boxed too quickly. I called Ballard and they took care of it immediately by easing the return process and within a few days I received the replacement. I'm happy to say the second nightstand was in good condition and now I'm happy with the purchase. The pieces are overall well constructed and drawers slide well. Easy to clean with a microfiber cloth. September 29, 2011
Product:TC344-Small Serpentine Chest

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