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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
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Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
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Small Serpentine Chest
4.7
5
10
10
Keep looking, you'll find better.
I ordered this back in November, knowing it was back ordered. I thought it would be worth the wait, but not so much. It just has a cheap feel and look to it. The shape is great, the distressing is awful, it's just really cheesy looking. The size is perfect for a bedside table, the storage space is nice. The drawers don't slide all that easily and it feels like they just wont last. If I would have seen it in a showroom I would definitely not have purchased it, I probably would have pointed out the horrible faux distressing and said “yuck”. I expected more for the money.
January 15, 2013
Stylish yet Practical
I ordered 2 nightsands and one was't in good condition. The drawers were loose and the paint finish was poor in some areas, like the piece hadn't gone through the drying process and boxed too quickly. I called Ballard and they took care of it immediately by easing the return process and within a few days I received the replacement. I'm happy to say the second nightstand was in good condition and now I'm happy with the purchase. The pieces are overall well constructed and drawers slide well. Easy to clean with a microfiber cloth.
September 29, 2011
The best side table!
I love my serpentine chest. It is well made. I was concerned about how the drawers would open, and to my delight, there are very easy!
The color is exactly as depicted.
I just wish you had a smaller side table to go with this for the other side of the bed. Not exactly matching, and a smaller scale. Any Ideas?
December 29, 2011
Beautiful small chest
I got this chest in the antique white to go on a wall in my master with the Wood Birdsong Mirror, large, in white. They look great together in our french country master. The finishes aren't exactly the same, but they coordinate nicely. The chest is perfect as an accent table, the finish is pretty and lightly distressed, and I love the hardware. It is sturdy and of good quality and I love that it came fully assembled. The drawers are deep and move smoothly. I also purchased the Anna Table Lamp to go on top of the chest, and it matches the hardware perfectly, and is a good scale for the chest.
June 3, 2013
