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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Small Industrial Metal Shade with Adapter - Recessed Can Lights 4.2 5 5 5
Great over the sink light Good quality light, had my contractor installed it over the kitchen sink. It became the highlight of the kitchen. Looks transitional and contemporary. Love this purchase. November 7, 2014
Just doesn't work! I have 9 foot ceilings in my kitchen. For some reason, the island has can lights over it rather than pendants. I thought this was going to be THE product. NO electrician needed and I would get instant, elegant pendants. However, once I screwed in the adapter and carefully coiled the 5-1/2 foot cord to the desired length using the spindle, I discovered that there was no way to get the ceiling plate to snug up to the ceiling. Unless the cord is EXACTLY centered (and I tried it 8 times! and still couldn't get it), the ceiling plate shifts over and barely touches the ceiling. It looks tacky. It would be a better product with a shorter cord length (like 2 or 3 feet) and an insert in the ceiling plate so that the nut would snug up and hold everything centered and truly flush. They're going back. September 25, 2014
Not for this room :-( I ordered two of the gray ones to put over a small island between my kitchen and dining room. They were easy to put up but the layout of my rooms just don't work with these fixtures. Between the small ceiling fan in the kitchen and chandelier in the dining room it looked like a lighting store. Just too much hanging down. I'm really disappointed but they just don't work, so I am sending them back. The quality is good and installation was a breeze, I liked the light they put out and they are really good looking. I do recommend them. September 25, 2014
super easy to install and totally changed the lighting in my kitchen I was looking for an easy, inexpensive way to update my kitchen. These pendants plugged right into my recessed light fixture without any extra electrical requirements. I LOVE the end result! September 21, 2014
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Product:LS465-Small Industrial Metal Shade - Pendant Adapter
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