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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Sloan Wood Ball Floor Lamp is rated
4.8 out of
Rated 5 out of
This is a very attractive addition to our living room.I had been in the market for a new floor lamp with an unusual twist--not a straight pole--for some time. I discovered some lamps with spheres but they were medal, a little too sterile looking for our traditional setting. Saw the Sloan lamp on this site, ordered it, and am very pleased with this purchase. It absolutely exceeded my expectations, i.e., well made, easy to assembly, good weight to base. Although a 3-way light bulb comes with this lamp, we installed a dimmable LED and added a dimmable on-off cord. Beautiful!
Date published: 2015-09-22
Rated 5 out of
Beautiful carved woodI love my new lamp ! It is beautiful, the carved wood lamp is an outstanding new addition to our room . Ballard quality for sure , I would recommend this product to a friend :)
Date published: 2014-11-29
Rated 5 out of
Love this lamp! Really adds to my living room.I purchased this floor lamp in black for my living room as secondary lamp. It complements the other floor lamp beautifully and I love how it adds another layer of texture to my room - which was needed!. Looks great - love it, love it, love it!
Easy to assemble and the product lived up to my expectations. Would highly others to purchase this lamp.
Date published: 2014-03-27
Rated 5 out of
Perfection!After some in-store delivery hiccups, I finally received my lamps. Love them! They are perfect the perfect blend of rustic (weathered grey), modern (white linen drum lamp shade), and architectural detail (wooden balls). This could easily work in a variety of settings. I also got the table lamp. After months of looking for lamps, this was well worth the wait!!!
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