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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Slim Chadwick Media Armoire 4.8 5 22 22
Product is gorgeous I just love the armoire. Since it is only 18 inches wide, it is perfect for our smaller family room and doesn't overtake the room. A very good purchase for the price. The piece looks a lot more expensive than it is. The only advice I'd give concerns delivery. You must get the In-home delivery like I did. The piece is extremely heavy and the two movers that came to my house were very strong and the piece was still a big struggle for them to place. Luckily this was for my first floor of my if had to go upstairs, it would have been a gigantic challenge for them I believe. Overall I LOVE this piece of furniture and have received tons of compliments on it already. July 10, 2013
A very nice addition to our living room! We like having a TV in our living room, but not having it out in the open, when not in use or when we are entertaining. The Chadwick Media Armoire was the perfect solution. It is a very attractive and useful piece of furniture. March 31, 2014
Nice piece - at a nice price We looked all around for an Armoire that could hold a 42" TV and other components and could close. This did the trick! It looks very nice in our traditional living room and I like that it is slim. It takes up very little space, but offers just what we wanted. The delivery team did a good job getting it in and placing it. Like other's say - it is very nicely protected - with a lot of foam. Thank goodness they took the waste with them! For those that say the pulls are not aligned, be sure to see the instructions on how to level the piece. When mine was placed, the doors and pulls were uneven. I adjusted the levelness and now it is perfect. Too bad the delivery company does not do that.... Ballard may want to have them do that - so it is aligned correctly. October 31, 2013
Beautiful and excellent quality I have been looking for the perfect armoire and this is it. Beautiful, rich wood with smooth functional hardware that glides when doors opened. Smells polished and waxed. Doors fold back completely. 2 framed out sliding panels in back make for access to media equipment without drilling holes or punching out pieces. Packed with large pieces of styrofoam (that are not taken away) to keep solid during transport and placement. No scratches, dents etc, well packed. Very happy with armoire! March 16, 2012
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Product:MQ061-Slim Chadwick Media Armoire