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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Slim Chadwick Media Armoire 4.8 5 22 22
Great Product This is the second Chadwick Armoire I've had in 8 years. I had to give away the 1st one because it was too big for my new apartment. I've moved again to a larger place, and like my new armoire as much as I did the frst one. My only complaints are There is a long rectangular hole in the back where the TV goes, and I can't see any need for it, because there is a small round hole for the wires. Also the styrofoam packaging is a nuisance. It takes a long time to remove and clean up. I know you need to protect the furniture for shipping, but wish you could find another way. I have purchsed many items from Ballard over the years, and have never been disappointed. PS You have me listed as Jannygirl, but that is not me. Please use Nina, from Maryland. February 28, 2013
Excellent piece of furniture! I was so pleasantly surprised at the quality of the media cabinet. I have never been disappointed by anything purchased from Ballard, but I had never purchased anything this large. The delivery company was friendly and efficient, they really knew the product. May 8, 2014
Great Armoire This armoire was just what I was looking for to go with my new 42" flat screen. I like all the attention to detail they put into it such as the cutouts on the back of some of the shelves for cord management ease and how the back of it slides open and closed. Also like how the doors open ALL the way up with the hinge system they used. I purchased the brown and was very pleased. It is dark but not too dark. Would definitely recommend to other people looking for a media armoire. January 10, 2013
Impressed with quality and design. I heard of Ballard Design from a friend. I have been impressed with the ordering and shipping. My armoire was better than I expected. The quality is great for the price I paid, and I did shop around. The packaging was over the top, but the piece did not have one speck of damage. I love it. April 2, 2012
Nice quality and hides the TV when it's not in use. Beware that the nice minimum depth is wonderful for the TV but we had to remove the back at the bottom to accommodate the components (tuner/DVD player/cable box/etc) because they are a couple of inches deeper than the cabinet depth. We paid the extra to have it unpacked and setup in our living room. Definitely worth it as they delivery guys took all the packing materials away with them. Nice functional piece of furniture March 21, 2014
Such a beautiful piece of furniture I received the armoire within a week of ordering, it was shipped by truck and was thoroughly packaged with styrofoam. The delivery men unwrapped and placed it in my newly remodeled livingroom, and it is beautiful! Perfect size, and I was able to purchase a larger television set (46"). Love the bifold doors, and the expansive storage underneath. Definitely recommend this piece. November 7, 2013
perfect armoire for flatscreen tv We were nervous about ordering such a large piece online, but Ballard hasn't let us down yet so we moved forward. The delivery was very nice--movers were professional, had me look the piece over before accepting delivery, and took care and concern when moving it into the house. We love the slim design-perfect for a flat-screened tv. I love that it doesn't jut out into the room. It seems a little top heavy, as it is soooo tall, but we don't have children at home so no worries. If I had small children I think I would attach it to the wall. My only disappointment is that the handles on the front don't line up. My husband worked with them a little and improved them a little, but there just isn't much that can be done unfortunately. We are probably the only people that would be looking at it that closely, but it still bothers us. Other than that, no complaints and it's a good piece for the affordable price. January 29, 2013
Great We had limited space at the foot of our bed and needed an armoire that was shallow. This one did the job! It arrived quicky and was almost over packed. No damage. The only bad is all of the foam that is inside the unit. Had to buy a shop vac to get all out. August 31, 2012
This slim line Armoire is a perfect fit My 42 inch TV was a perfect fit inside the Chadwick Armoire. With limited space in my family room I was especially pleased that it didn't overpower the room. February 27, 2014
very nice for the money Looks good and the TV fits fine The doors swing open , would like to figure out how to keep them stable but all in all, very pleased. September 1, 2012
Very nice looking slim armoire Love the storage and the slim design. Looks rich in my living room. March 24, 2012
absolutely perfect!!! Looks great! Our 47" TV just fits. Makes our relatively small den look bigger. We love it. February 8, 2014
Great media center Just what I was looking for. Holds all my equipment. February 2, 2014
Quality and size This armoire is extremely well made. I had a limited amount of space and this fits perfectly. The armoire looks elegant in my living room. I am very pleased with this purchase! December 28, 2012
Disappointed. This was an expensive purchase for me and I'm sorry to say I am not completely satisfied with the quality of this item. The handle pull on the doors are not alighned, one is higher than the other. When the top set of doors is closed, the space is large so I can see the digital number lights through the opening. This item had a small chip in the wood at the bottom when it was delivered and I called the 800# and got a credit. If I would have seen the other issues, I would have asked for a replacement. July 15, 2013
Beautiful! This piece appears to be worth much more than its price. It is a lovely addition to our home. December 1, 2012
Tv armoire I love this product. Will it ever be available in off white or ivory. January 7, 2014
Love this product! The armoire is beautiful, of high quality, and the perfect solution for housing a TV in our formal living area. We love it and have had many compliments on it. April 15, 2012
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Product:MQ061-Slim Chadwick Media Armoire