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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Slate Indoor/Outdoor Clock 4.5 5 22 22
Do Not Buy This is a beautiful clock, no doubt about it. BUT......It does not keep time!! I have tried changing the battery but it still will not keep consistent time. The clock mechanism is very cheap (plastic) I am returning it. November 21, 2012
Showstopper piece Great looking, one-of-a-kind design. Heavy duty, strong winds will not move it. Nice large size, good for an outdoor setting. Face is a print, not individual numbers. Took a few times to get temperature and humidity calibrated. Love it. September 18, 2012
Exactly as described! The clock arrived on time and in perfect condition. It was exactly as pictured in the catalog. It has a great weight, so it won't blow off the wall in a breeze. Perfect for our outdoor patio. July 28, 2012
Quality is as advertised Just like the picture shows, excellent quality and looks great. July 15, 2012
Clock is great! I love the look of this clock and had been looking for one that had gray in it to match my deck. The down side is that it's advertised as an "indoor/outdoor" clock, but the literature that comes with it indicates it cannot be in direct sun. The jury is out on how several hours of morning sun will affect (if at all) my clock. I hope it doesn't because it really looks great and fits well in the spot I have it. July 15, 2012
Eye Catcher We love this clock. It is hanging on our back deck against cedar shingles. It really pops, you notice it from afar. We have received so many compliments on it. At times the temperature is wrong, but we think this has to do with the fact that it gets direct sunlight. June 25, 2012
LOVE IT!!! I've been searching everywhere for the perfect clock for our family room, which is laid back casual, organic with natural elements. No surprise that I found the perfect clock at my very favorite on-line store, Ballard Designs. I love the slate tiles! I was afraid it would look too "outdoorsy" but it fits in perfectly with my decor. Would definitely recommend it to a friend :) June 22, 2012
This clock is perfect for our back porch The size of this clock is perfect for our back deck at our beach house. You can read it clearly from the pool 25ft away. June 20, 2012
Absolutely beautiful! It's perfect on my patio! I love the slate, it is excellent quality, heavy and solid. Works perfectly, right out of the box. June 9, 2012
Practical Decor Slate design works for my indoor decor. Nice large size which is easy to read. Battery included with packaging did not work, but easily replaced with a new one. May 27, 2012
stunning! Practical and beautiful. Accents our blue stone patio perfectly. May 20, 2012
Beautiful outdoor Clock. I bought this same clock a year ago. It matches my outdoor picnic table and firepit/table. I've received so many compliments on the clock that I now have two...one for the front porch and one for the back patio. It has kept perfect time, temperature, and humidity readings. April 22, 2012
This clock has a lovely design. I originally bought it for my patio but ended up hanging it in my dining room because the tile colors went so well with my decor. I get so many compliments on it. Thanks Ballards for another unique product! April 17, 2012
Great clock I like the clock because of the special features temp and humidity very stylish and goes great w the decor of my office love it December 22, 2011
Love it! I bought this clock for practical reasons: something weatherproof and large enough so I would not have to wear my watch when I was working in the garden. I never expected to fall in love with it. We hung it on the side of the house. It is easy to see the time from a distance. The classic design is really handsome against the dark wood shingles. It is an architectural beauty. Makes all other outdoor clocks look like cliches. Thanks again, Ballard! June 26, 2011
Gorgeous! Everyone comments on how pretty it is. Not only is it functional, it is perfect for outdoors and complements my outdoor furniture and porch setting. The other clocks I looked at were very antiseptic looking -- I was very pleased to find this one. June 24, 2011
Great addition to backyard space This clock looks great and adds some flair to our backyard space. It gives the feeling of being inside, outside - which is how we designed our outside living area. The overall quality is good - my only criticism is that sometimes the humidity gauge seems a little off. May 23, 2011
Great looking ... doesn't do well in the cold Great looking clock and I like having the temperature and humidity as well. But there's a sticker on it that says it's an outdoor clock, and yet when it gets really cold (around zero F) the hour hand becomes misaligned e.g. doesn't point to the hour when the minute hand is on the twelve. Happened to the clock I originally purchased and the replacement. Either take the battery out during cold weather or get another clock. March 18, 2011
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Product:AT412-Slate Indoor/Outdoor Clock
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