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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Simone Wicker Chairs - Set of 2 4.6 5 26 26
Highly recommend! I purchased the natural finish and I love the chairs! I agree there are some green undertones in the wicker but it does not bother me. The chairs came very well packaged and fully assembled, except for adding the cushion. Be aware the cushion is a bright white. From the picture, I hoped it would be ivory to match my table but it is close enough. You can also easily change out the cushions. They are comfortable and well constructed chairs for a fraction of the price at other stores - I know because I did a lot of research! I highly recommend these chairs! March 20, 2014
MANUFACTURING FLAW - CUSHIONS Chair are excellent however, cushions are poorly manufactured. After just over a year cushions were slightly soiled and were washed in cold water, gentle detergent and cycle. Side seams came completely apart and were un repairable. Ballard Designs were good enough to offer a small gift certificate toward replacement however, were advised the manufacturer does not provide the same cushions separately. Also, Ballard Designs does not carry any cushion that is suitable as a replacement because they don't match the size and the ties need to wrap around the entire back of the chair. Felt that the cushions were an accessory to the chair and the one year warranty should not apply to an item that would not be normally be laundered during the warrant period. If you purchase, immediately wash cushions to ensure they won't fall apart so you can replace while under warranty, however the chairs themselves are outstanding. July 3, 2014
Love them! I just received a set of the Simone chairs and they are really beautiful and very nicely made. I agree that the finish is a little greeny/gold, but I think they do look as pictured. I think I may order 2 more sets and have all of my kitchen chairs match. I originally thought I would just have them at the ends, but they have such a nice trim neat look to them and give that interesting bit of texture. I may rub a little tan into the wicker to lighten/soften/distress the look. Even if you get these and spray paint them (a cinch with wicker) they are worth the low price tag...believe me I looked around! February 15, 2012
just right size Needed a little something to flank an unusual sideboard, the driftwood color seemed perfect. The chairs arrived as indicated delivery time wise. They are a perfect compliment to the rest of my decor. i have a pretty eclectic decorating style. July 13, 2014
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Product:SD056-Simone Wicker Chairs - Set of 2