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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Simone Wicker Chairs - Set of 2 4.6 5 30 30
Very comfortable, sturdy chair! On a recent stay to Kiawah Island, I was in hog heaven over our villa---it was dressed out entirely in Ballards!! I recognized the wall art immediately! They also had these chairs at the breakfast table. We had been suffering with antique ladder back chairs for years (can you say "ouch!!") and I had been on the lookout for a new set. The Simone chairs were so comfortable and have such a great aesthetic--especially the grey. When I saw that they too were a Ballards find, I ordered them right away. The sale price was a definite plus! I have retired the ladder backs and these look stunning with my DIY painted table--no need to keep looking for a new set! I have found savings, comfort and a great updated look for my own kitchen. Thanks again, Ballards, you never disappoint! June 28, 2015
Perfect chairs I had purchased 6 chairs from a local store and a few days later, saw these. I ordered six and after seeing them in person, I returned the other chairs. They are comfortable and beautiful. I tied the cushion ties like a man's tie instead of a bow - they look great. Just what I was looking for in my coastal casual style house. June 7, 2015
Perfect for my kitchen table! We have a round glass top table in our kitchen with chairs that came with it. The chairs have always been comfortable but way too heavy, and over the years have started to tear up our flooring...therefore we looked for replacement chairs. We found these at Ballard and just LOVE them! They're very well-made, sturdy, and give our kitchen a new look. I know we will enjoy them for many years to come. Also, they shipped right away and got here in two days. The packaging was superb. I've always heard good things about Ballard and I can see why! June 4, 2015
Very current with a classic look at the same time Our Simone wicker chairs arrived superbly packaged. They are very sturdy and even my husband ,who is a larger build,finds them to be very comfortable and supportive. We placed one of ours at our kitchen desk ,on which there is a TV screen.Because of the lower height of the back, we are able to see over and beyond the chair from across the room. The rest of the chair is by no means diminutively proportioned,however - nicely sized. We gifted the second chair to our daughter who lives two hours away. Because the chair was so nicely wrapped,she was easily able to transport it to her home in her SUV. She has hers in her entry hall. The Simone chair exudes character, lends itself well as an accent for many settings and blends well with most any decor. We love this purchase. April 20, 2015
  • 2015-07-04T08:14:25.176-05:00
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Product:SD056-Simone Wicker Chairs - Set of 2
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