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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Simone Wicker Chairs - Set of 2 4.7 5 19 19
I love them Look so nice in Dinning room. I love them. Very nicely Made. Heavy, comforable. June 2, 2011
Great pair of chairs! These are the perfect pair of chairs for our breakfast room table. We built a bench for the other side and this pair sit on the opposite end. Very comfy with the cushion. The only reason I'm rating these a 4 and not a 5 is because the color is lighter than expected. It looked a shade or two darker in the catalog photo and online, so I was surprised at the lighter shade when I opened the box. However, it still works with our house, so I'm a happy camper. I think they will work well in a sitting room with a small table later on as well. June 27, 2011
color not as depicted These are very well constructed chairs and the cushions are also nice, however, they are not the color they show to be in the catalog. They are a lighter yellowish-greenish color which I don't care for as much as a golden brown that I thought they were. I'm not sure I will keep them but definitely would if the color were more to my liking. July 5, 2011
Sturdy chairs! My first glimpse at these chairs once they arrived was "the wicker is WAY lighter in color than the picture!" Otherwise, they are very sturdy, classy, but only confortable to sit on if you use the cushion provided. Without the cushion, the seat is flat and hard. Overall, a good purchase, just wish they were a darker wicker color like the picture showed. May 18, 2011
This product is of good quality. Packaging was excellent. The chairs look good with the table (also from Ballard) and fit nicely into the space allotted for them. The cushions are an added value. Well, the original price was prohibitive, I was able to purchase them on sale, which made the purchase possible. April 10, 2011
Looks very nice in my dinning room, heavy too. I am very happy with them, Looks great, made well. I would recommend them. and they are comfortable. Thanks. May 6, 2011
Client Loves Them Great chair, beautiful golden color. The 2 chairs came very well packaged and protected. The chairs pads are comfortable (I think the ties could be a little shorter but no biggie) She has only had them a month so far they are well loved and comfortable. December 22, 2012
Perfect Choice Order two sets -- four chairs total to finish off a dining set. Reviews talked some disappointment about the color of the wicker, but I found it just as appeared in the picture. They are comfortable, sturdy, attractive and finish the room perfectly. Nice change to the typical dining/parsons chair. June 23, 2012
comfortable to boot! Very happy. Love the look. For the price, quality very good. Old enough to have similiar pieces from the 70s. Nice to see it back in fashion again. June 6, 2011
I Love this product I bought 2 and loved them, then bought 2 more. They look really nice in the dinning room. We are very happy with them. Thanks Ballard. mom 07 May 14, 2011
Wicker Chairs - Nice & good Value Too Chairs are very nice. Had no flaws - packing was excellent to keep them from getting damaged. No fear in purchasing these on line. Good value. April 28, 2011
Chairs are good but color is not. Chairs arrived within days and look good. Color is not as pictured though and will need to be painted to match my decor. They are a yellowish green as described by other reviews. The cushions are soft and comfortable but 4 out of 6 had flawed fabric and need to be replaced. I will be happy enough with them once they are painted but hope that there won't be a problem getting perfect cushions. April 21, 2013
Just as attractive as a high end brand I read the other reviews before purchasing, so I expected the color difference in the chairs. They are a lighter color than pictured in the catalog, but that worked out perfect for me. They are well built, came extremely well packed, and I absolutely thrilled with them! You won't be disappointed if your purchase these chairs, thank you Ballard Designs! March 31, 2012
Casual yet Elegant I purchased the Simone chairs in natural to coordinate with a previously owned wicker & glass top table in our beach house sunroom. We haven't had a chance to use them yet this season but they coordinate really well, appear well-made and are quite charming. I was concerned the legs would be too dark but not at all. They look fabulous and we can't wait to use them this Spring! March 31, 2011
Elegant & Stylish I love the addition of these two chairs to my kitchen. I used them for end chairs as they have a nice complimentary but contrasting design with my current chairs. Well constructed and traditional design...I like the lines of the chairs in comparison to others I have seen. And I love the cushions with the bow that ties in the back. These chairs make a nice elegant statement and have helped transform my kitchen. Great texture too! February 1, 2013
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