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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Collections &amp New Items
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Rated 4.5 out of 5 by 11 reviewers.
Rated 5 out of 5 by Elegance in Gray Absolutely beautiful piece! I needed something for the other corner of my bed, and I was thinking about placing a bench there, but when I saw the Sidney open side table it was love at first sight! It's elegant, stunning and chic. The white one is okay, but this gray one with accents of light blue is exquisite. I just love it's curve appeal! Whoever did the packaging was mindful and thorough. There was zero assembly! I just had to remove a few plastic strips that secured the lower cabinet and that was it. Some advice: the piece itself is striking, but make sure and place something very eye-catching at the very top (see the pics I uploaded). This side table in and of itself is gorgeous, but if you add something very tasteful, it will be a conversation piece. January 25, 2016
Rated 5 out of 5 by Classic and Gorgeous! These tables are absolutely beautiful. They are the perfect size next to a King bed, and we love the functionality. They add a natural, cottage feel to our traditional style. They were delivered in perfect condition. October 20, 2015
Rated 5 out of 5 by Well worth the money! I wa looking for a white nightstand for my Florida home. Was a little skeptical to order this online never having seen it in person. It arrived within 4 days in mint condition. It was beyond my expectations. It is so nice and I feel that it was well worth the money. The design is perfect for the casual look I am going for. Its exactly as pictured and the soft white is a beautiful color. I could not be happier with my purchase and will recommend this piece to all of my friends. October 5, 2015
Rated 5 out of 5 by Well made piece of furniture Purchased one to try out & I love it. Arrived well pkg'd, gray color spot on, lots of storage space. Even though it's on the larger size it's open enough that it doesn't overwhelm the space. Love it so much buying another to match and two in the white for vacation home. September 15, 2015
  • 2016-05-02 T07:42:19.841-05:00
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Product:MB416-Sidney Open Side Table
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