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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Sidney Headboard is rated
3.0 out of
Rated 4 out of
Queen Sidney Headboard fits Standard Queen wellI was a little concerned about ordering this when seeing only 1 comment about the king version not fitting a standard king. However, I ordered 2 queen size in soft rubbed white (more of a cream than a true white but the true white sheets don't look bad with it) and the condition is ok -- only minor finish issues (1 in back and some places where the wood of the moulding meets the paint appears to not have been left to dry enough and so the seam is not painted totally to the edge in places) but since there is a slight distressed appearance that is acceptable. They are big and sturdy. I have 2 queen size mattresses with universal bed frames (purchased several years apart and so different models). My brother was able to easily attach the one to the bed frame with no problems whatsoever -- he said although it looked initially like the headboard screw holes were too tall, it was only due to the weight of the mattress pressing the bed frame down relative to the unattached headboard. When he removed the mattress and box springs from the bed frame, the bed frame easily lined up with the headboard -- he didn't even need an additional person to help when he attached it. I don't know yet how the other one will go (he had to leave for an appointment), but I don't expect problems since the other one was such an easy fit. The only thing I am a bit unhappy about is that a few days after I ordered the 2 headboards they went on sale and so I could have saved a few hundred dollars if I had only waited. Sigh. However, the headboards are beautiful and for those of us who are allergy sufferers and can't do fabric headboards and wanted a stylish one, you can't do better than the Ballard Designs Sidney Headboard.
Date published: 2017-03-10
Rated 3 out of
Beautiful Headboard but.....I love this headboard but....as the other person mentioned the holes do not line up to the frame. I'm so disappointed that now I can't figure out what to do. If I line up the holes on the right side of the bed the left side is off by 2-3 inches. Now a project has been created for me to make this work. Ugggg. To pack this large heavy headboard back up is a pain too. Not sure which is worse. I'm so disappointed. Everything else I've ordered from Ballard I've been so happy with.
Date published: 2017-03-24
Rated 2 out of
Doesn't fit a standard King BedframeAbsolutely love this headboard. Have been searching for a simple gray headboard, with interesting detail. Very disappointed when I tried to install it. The width of the holes from one side to the other side of the headboard are further apart than typical measurements of a standard King Frame. Measures 77 1/4" from the center of the hole on the left leg to the right leg on the headboard. Bed frames measure, at their widest width, 76". In order to make this work you need an extender plate and then the plate rests on the lovely raised piping along the entire headboard. Making it unstable because it isn't flush against the leg. Other than it not fitting, the quality was very good, and sturdy. Kept it anyway. Had to turn the headboard around, attach to the wrong side and bought extender plates for the frame, to make it work. You lose the pretty piping detail, but still is acceptable.
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