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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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48 inch Sidney Dining Table 4.3 5 31 31
What a Great Value! Coming from a long career in retail furniture, I can be quite particular when it comes to design & quality. A friend has several Ballard pieces which she has owned for years & continues to be happy with, so I took a chance & ordered this table. It came well-packaged. Assembly was easy & I came away feeling very secure about the construction & durability of the product. A table of comparable quality from any local retailer would have cost at least twice as much. December 28, 2012
see nail heads through the laminate table top Ordered this table for my breakfast nook in worn/rubbed black and the table is a nice heavy weight however every 12 inches around the perimeter of the table you can see the nail heads through the laminate table top! Very disappointed that the laminate is not thick enough on top to give a smooth appearance. Not sure if every table is like this or just mine.... I will be contacting customer service to see if there is anything they can do. May 5, 2013
Great look but shows its use I purchased the 42" in black and this table is exactly what I was looking for to add to my breakfast nook. It seats four tufted dining chairs comfortably and I love the detail on the base (which, after looking around for a few weeks, I can honestly say is rare at this price). After less than a week of constant use, including eating and placing a laptop on it without any type of linen to buffer the use, I can say it definitely shows the wear and tear. Finger/handprints show up immediately upon touching it (but can be wiped clean with a wet cloth), the laptop left what seems to be a not quite a dent/not quite a scratch from the rubber feet dragging upon being picked up and can't be wiped away (you can see it at the right angle but it's not deep enough to notice unless you're right up on it - I'm just being sensitive about it), and it just always looks dirty from the marks. We're keeping it but I will definitely be using linens on it going forward. May 22, 2013
Very nice table and chairs I was a little hesitant to purchase this on-line because of mixed reviews. But I did and am very happy with the purchase. The table came quickly, it was well packed for shipping with no damage to the table or chairs. It is made well and looks great in my kitchen. The chairs are sturdy and not too small. We had no difficulty putting the table together. I might add a glass top as others suggested for added protection. The only negative is the $70 threshold fee to just off load the table not bring it into the house. November 15, 2013
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Product:TD277-Sidney Dining Tables