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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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48 inch Sidney 5-Piece Dining Set 4.5 5 26 26
Beautiful table; couldn't be happier I have never ordered from Ballard Designs before & was nervous to buy such a large piece of furniture sight unseen. But the table and chairs are beautiful! It's exactly what I wanted and I'm so pleased with it. My husband was impressed with the packaging of the chairs and the table. He had no trouble assembling the table. The chairs were shipped pre-assembled and ready to go. I'm not sure how durable the table's surface will be yet. So until we use it over the long-term, I will be careful with it and probably use place mats or a tablecloth until we know how durable it will be over time. I will definitely order from Ballard Designs again in the future! December 6, 2014
Great quality, love the look, be sure of size I'm overall pleased with my purchase. The table and legs are great quality, made from solid pieces of wood. I was worried about mixed reviews of the chairs being too small- but to me, they are not too small. The seat is smaller than the chairs in my formal dining but that is what I wanted anyway. I was worried that the 48" would be too big but it fits well in my medium sized kitchen space. Not too big, not too small. It's perfect for my family of 4 with room for one more chair for an extra guest. The rubbed white table and chairs have a hand-painted look with visible brush strokes that does not cheapen the look. Overall, satisfied with the product but shipping took too long and its too pricey. Be sure you measure out your kitchen space because it's such a hassle to return furniture with ballard. If I had to exchange my tabletop for a 42" I would've had to pay an extra $159. July 16, 2014
Excellent quality. Chairs extremely comfortable. Excellent quality. The chairs are very comfortable. Beautiful. May 4, 2014
stylish and great value I bought the set in the distressed black, Previously I had a rectangle shaped table in my kitchen that could seat 6......I was a little concerned because I thought the 42" night be small, but it is perfect for 4 people - absolutely beautiful; it looks so nice in my kitchen and gave it a completely different look - now I may not need to have my cabinets refinshed! Make sure you use placemats so protect the wood. February 18, 2014
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Product:TD278-Sidney 5-Piece Dining Set
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