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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 92 reviewers.
Rated 5 out of 5 by Wonderful chairs I am delighted with the set of four chairs that I bought. They are very pretty to look at and such a trim design that my dining area looks much larger than it did. Both my six-foot-tall husband and I find them very comfortable. The back supports my back and is comfortable to lean on. The quality is surprisingly good for such economical chairs. November 22, 2011
Rated 1 out of 5 by Didn't like table at all - but Ballard was top notch Ordered the gray version of the table set because my house has a lot of gray in it. Table and chairs were had a green cast to them. If you have gray in your house, this will look VERY green - almost Sage. Also I didn't feel the chairs were heavy enough. I have small children and they easily tipped them over. Overall the set was just ok. It was decently made - sturdy, but kind lightweight. That being said, I will definitely order from Ballard Designs again! They were super professional, allowed a full return and picked up the items at no cost to me since the color was so off. May 12, 2016
Rated 4 out of 5 by Great table, not great chairs I would rate the table a 5 and the chairs a 3. I ordered this table set a few months ago in the white color. It arrived quickly and the table base and top were easy to assemble. The chairs came fully assembled. The table is nice and solid and heavy, very stable. The color is what I would call a creamy white and blends very well with our white trim and molding.We use this set in our breakfast area and often have grandchildren eating or playing games there. The kids keep tipping over on the chairs. The chair seats are fairly small, and the chairs are fairly narrow, which I thought would be good, but aren't really comfortable either. I had previously ordered 4 of the bentwood style chairs from Ballard for another home, and I prefer those both in style and comfort. January 11, 2016
Rated 5 out of 5 by Chairs are lovely & comfortable This review is specifically for the LeMans chairs. We bought them in grey, which is a soft neutral shade, to go with an old pine fan table we already had. They are easy to move, yet sturdy and quite comfortable. One of the best buys we have made in our new home! January 5, 2016
  • 2016-05-28 T09:04:05.522-05:00
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Product:TD278-Sidney 5-Piece Dining Sets
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