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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 88 reviewers.
Rated 5 out of 5 by Wonderful chairs I am delighted with the set of four chairs that I bought. They are very pretty to look at and such a trim design that my dining area looks much larger than it did. Both my six-foot-tall husband and I find them very comfortable. The back supports my back and is comfortable to lean on. The quality is surprisingly good for such economical chairs. November 22, 2011
Rated 5 out of 5 by Perfect for my small space! I have recently downsized my living space. One thing I gave up is a formal dining room. 4 of these chairs, along with the 42" Sydney table make the cutest little dining "area". The chairs are small but comfy--even for guys. I chose rubbed cream, and it is a pretty finish that will let me accessorize with any color. Chairs have pads that protect hardwood flooring, and not one of them wobble. Came well packaged, assembled and ready to go. Thanks, Ballard! October 1, 2015
Rated 5 out of 5 by Adorable Casual Set This set is perfect in my kitchen. It is difficult to find dining sets that are not too formal or too big in black. The only issue as that I noticed a small flaw in the table top after putting it together and I didn't want to go through the aggravation of packing it up to exchange. September 3, 2015
Rated 5 out of 5 by Search is over! We had a small (3' x 5') cypress kitchen/dining table made by a local craftsman and needed smallish chairs to compliment the table and work with our decor. We also wanted lighter weight chairs. These worked out beautifully! Very well made and comfortable as well; I'm 5'6" and my husband is 6' and we are both very pleased with the way they sit. They do sit a tad high, so like other reviewers said, you shouldn't use seat cushions or they will be too high. One reviewer said their chairs fall over randomly when no one is around. Don't see how that happens...sounds spooky! Anyway, we are so glad we made this purchase! August 17, 2015
  • 2015-10-11T06:32:50.093-05:00
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Product:TD278-Sidney 5-Piece Dining Sets

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