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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Shorebirds Gathering Giclee 5 5 14 14
Quality Prints We absolutely love these prints. Definitely quality here. I would have been disappointed if they were anything less than quality. Look perfect in our porch alongside our shorebird collection. We couldn't be happier with this purchase. March 3, 2013
Beautiful I love these giclees. They look beautiful on my walls. They are very unique and everyone who comes into my home comments positively on them. December 21, 2012
Love these prints! We put these in our home office and they are absolutely stunning! August 26, 2012
Very upscale looking I was very pleased with the quality of this product in that it has a very 'old world' kind of appearance. I am redoing my great room and needed two large pieces to anchor a large wall. These two giclees do just that and really make the room come alive. August 4, 2012
Beautiful Prints! Love both these prints! Hung in master bath. Origanally received 2 of one print - Ballard rectified quickly with 2 day delivery as we were leaving for holidays. Thank you Ballard! July 12, 2012
I loved it! This print is beautiful and looks great on my screen porch with gray wicker furniture. June 7, 2012
Definitely has the WOW factor The first thing my husband said was, 'wow!' The subtle, soft and muted colorations of the print definitely give it an old world look. I was looking for a statement piece that would pull the look I was after, for my Florida home, together. This print does just that. The fact that the canvas print is unframed, there is nothing to compete with the genre of this print. It is everything I expected and more! May 20, 2012
Perfect They are perfect in my bedroom. My friends RAVE about them. I think at least one person is going to buy for their home. I have cathedral ceilings and their size is just right. May 19, 2012
Beautiful Pictures They are great quality pictures and are a beautiful finishing touch in my living room. April 27, 2012
I love this print I ordered this print to be a focal point in my master bath and it is..I just enjoy it every time I walk in and it has such soft muted colors. The quality was excellent and the colors were right on from how they looked online. April 4, 2012
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Product:WD606-Shorebird Gathering Print
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