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What is the Ship to Store delivery program?
Ship-to-Store allows you to shop with the convenience while avoiding shipping charges. Make purchases online, have them sent to your closest retail store to pick-up and we’ll take care of the shipping cost.
How do I know what items qualify for the Ship to Store delivery program?
Items that are available for this program will have a “Ship to Store” icon on the top right of the product page. Additionally, if you see a “ship to store” delivery option in the “add to cart” or “checkout” function, those items qualify.
Can I select different delivery methods for the products in my order?
Absolutely. You can either make this selection in the “add to cart” selection or at the “checkout” section.
Why aren’t all of your items available for the Ship to Store delivery program?
Any item that is stocked in our warehouse is available for the program. If the item comes directly from a vendor, such as a custom upholstery piece, those do not qualify for the program.
What if an item I want to purchase is on backorder?
The additional lead time for the arrival will be indicated on the delivery option. Typically, Ship to Store items take 14-21 days for arrival to the store.
When will I be charged for these items?
You will be charged at the time the item leaves our warehouse.
How will I know when my order is ready?
If you have a valid email address, you’ll receive a notification that your order has shipped (which means it left our warehouse). You will get a call within 14-21 days from our sales team of when your order is ready to be picked up.
What do I do if I didn’t get an email or phone call?
You can check the status in your account online or call customer service at 1-800-367-2775.
How long will you hold my order?
We will hold your order for three days.
Where in the store do I retrieve my Ship to Store order?
Any Ballard Designs store associate can help you with this process. You’ll check-in up at the cash wrap with your order information and the team will assist in bringing out your package for you.
What information do I need to present when picking up my order in the store?
Please bring your order number and identification.
Can I have someone else pick up the order for me?
Yes, just let the store associate know this information when you speak with them about your pick up. Please have the person picking up have your order information and identification.