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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Sheffield Clock 30 inch 3.9 5 27 27
A very good product and exactly what I paid for. This clock is smart looking, keeps excellent time, and is a quality product. I judge every product on 3 things. Does look like I thought it would. Does it perform as advertised. Does it have quality workmanship. The answers for this clock were yes, 3 times. March 16, 2011
Not exactly what I expected As others have said, this clock looks better from far away than close up. It looks fake, the closer you get to it. I'm making it work by placing it in back of my buffet and some accessories, however for the price, I would have expected a lot more! August 7, 2012
Sheffield Clock I love my Sheffield clock! It is big enough to see from wherever I stand in my kitchen and family room. It keeps time well but does so quietly. My beautiful Sheffield Clock has become the centerpiece of my home. March 16, 2011
Beautiful Focal Point I purchased the Sheffield 30 inch clock to replace a very similar, more expensive clock that I've had for over 10 years. The Sheffield clock makes a beautiful statement piece on the landing of my stairs. My experience in getting the larger clocks to cooperate is to make sure they lay entirely flat against the wall. While this clock is beautiful, I was disappointed in the construction of the pendulum; it's plastic. For the price, they should have sprung for a metal one which would look much nicer. My old clock's pendulum is metal and is a perfect fit on the new clock, so when I'm sure the new clock will keep on ticking I will switch the pendulums. August 26, 2013
Classic look, pretty pendulum, keeps perfect time. This clock is light, easy to hang and beautiful on our wall. It is the most elegant clock we own! June 6, 2012
beautiful, perfect size Gorgeous clock - nice and big, well made, and the pendulum is a nice touch May 10, 2012
Very Stunning I have had my eye on this clock for a while. We have a huge wall in our kitchen and this fits perfectly. It is very impressive to look at, I do admit that I was surprised at how thin the clock is, but overall I am very happy! January 4, 2012
Beautiful clock but doesn't work consistently I have had this clock for 3 years. It is beautiful, but is not well made. I have had repeated instances of it stopping working (not battery related) and usually have to adjust the second hand outward to get it to start working. Recently, I have not been able to get it to work for over a month. I was considering buying another one until I read other reviews that also stated the clock wasn't working. July 11, 2013
Very pretty Clock is very pretty and looks great in my office. It does run fast, have to reset time once a week or so, otherwise it might have gotten 5 stars. April 8, 2011
clock This clock fits perfectly into my living room. The touch of green gives just color to tie into my other colors in the room. I have it over the fireplace and its great. It would be great if it came in a 36". April 23, 2011
I tried 2 of these clocks and neither worked. I tried 2 of these clocks, and neither worked. The pendulum swings, but the hands don't move. December 1, 2013
Bathroom Clock - Great...w/ a few quality issues This is the 2nd identical Sheffield Clock purchased for the same place....bathroom. The first one quit working after a couple of years. We like it so much I ordered a 2nd one. Low and behold...when it came the pendulum was broken. Luckily, my husband rescued the pendulum off the old clock and saved the day. Otherwise it would have gone back. August 12, 2013
We love its elegance! We love our clock! I look at it constantly. It is in our dinning room. April 4, 2013
Great Clock Compared to others on the market this is a great looking clock. It looks great hanging on our red wall. March 27, 2013
Good size for a large room. Keeps time accurately, really like the pendulum feature adds a nice touch. Would get an excellent if the aged parchment face had some texture to make it look more authentic. I'm happy with the clock. September 21, 2012
Pretty Clock, Good Price We are very pleased with our new clock. Though it's quite affordable, the details are very pretty and the clock colors work with a variety of color schemes: greens, blues, browns, etc. It was easy to hang and install batteries. June 29, 2012
Good and bad Very lightweight, easy to hang and looks nice. However, has not kept the time since purchased despite battery changes. I'm not willing to give up on it so I am going to exchange it for a new one and see if the new one works. May 9, 2012
We love the product design, But it doesn't work. This is our second clock( same design) and it will not keep time. It runs for about 12 hours, then it stops. The first clock we ordered did the same thing. We will be sending it back. May 11, 2012
beautiful piece of work this is a beautiful piece of work...I love everything I order from Ballards and that's quite a bit...I also love my recent purchase of Pendula lights with the natural burlap shades at my lake house February 7, 2012
Exactly what I expected. I love it. This clock is exactly what I wanted for my kitchen/breakfast room. It keeps excellent time and fits in beautifully with the decor. The pendulum ticks softly--not so loud as to be bothersome. I found it to be exactly as described in your catalog. October 15, 2011
This clock keeps perfect time. This clock is great. It keeps perfect time and looks great in the room. October 23, 2011
Perfect clock! I had a hard time finding a clock for the spot I wanted one....most were too large. But this one is perfect...and it's beautiful, as well! I have nothing negative to say about it...love it! March 16, 2011
perfect! this clock was everything i wanted. The colors were pretty and the quality great. March 16, 2011
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