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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Shade Diffuser 4.2 5 29 29
No more looking at a light blub! I purchased this diffuser along with the fabulous burlap drum shade for my pendant light over our breakfast nook............LOVE IT.......ALL OF IT! Best more exposed light blub and this set is so high end for our kitchen! I Love BD and this is just one more piece of wonderful for our home! August 4, 2013
The diffuser is good quality, but I was disappointed that it casts a very bright white light. The diffuser is good quality, but I was disappointed that it casts a very bright white light. I went to the hardware store and found a very soft bulb and with the light dimmed low enough it works. The quality is good though. March 2, 2013
Excellent Product I bought 2, Burnt Red 14" Drum Pendant Shades with Adapters for Recessed Can Lights and the matching 14" Shade Diffusers (so you can't see the light bulb when you look up from below). Both exceeded my expectations for quick and quality shipping (no damage to either shade), ease of installation (just as promised, screw it in, wind up the excess cord and you're ready to go), and look - the quality of the shade material and diffuser were both excellent. Don't be put off by reviews of problems: we had no shipping damage, both hung straight and level after a couple of hours of 'settling in' time, and the diffusers fits just inside the shades and were perfectly level (we had to slightly nudge one harp to ensure the diffuser sat level). I love these and would recommend them to anyone. January 26, 2013
The shade diffuser works well on my table lamp. Although the shade diffuser can be used to shield the glare from a hanging pendant, it also works well on table lamps. I have a small lamp on a sofa table and the light bulbs were exposed from above. The shade diffuser was the perfect solution. January 11, 2013
Softens the lighting in any room. We absolutely love our shade diffuser. The diffuser is wonderful in softening the light in any room, especially if you have the light hanging in an area where the light bulbs would otherwise be shining in your eyes. December 20, 2012
Just what I needed! I bought a drum chandelier from another manufacturer that didn't come with a diffuser. I didn't like staring at the naked bulb while sitting at the table so bought this and was able to adapt it to the other lamp. It works great! It's a little smaller than the dimensions of my lamp, but so much better than no diffuser at all. Was not able to find any other diffuser that would have worked, so am glad this was available. December 18, 2012
Pretty but doesn't fit We bought the 10" drum light and the 10" diffuser to go with it. The diffuser was about 1/4 inch to big, all around, to fit into the light. Luckily I have a very handy husband and by hand he shaved it just enough to fit in. Looks great now... November 29, 2012
Great finish when you don't need task lighting I purchased this to use on a small drum shade that my husband installed semi-flush to the ceiling, realizing that without it, the bulb would be glaringly exposed. It works perfectly, adding terrific style to our little drum shade light. November 7, 2012
Good and Not So Good I bought the 10" and 12" pendent lighting with drum shades. The diffuser does not hang level because of the ring that holds the harp on. Also, the 12" diffuser is flush with the shade; the 10" diffuser is recessed. So if you're not a perfectionist, this lighting does fine to get the light down off of the ceiling. If you are a perfectionist, I suggest that you find a pendent light that can be hard-wired and with a ceiling canopy big enough to hide the can light. September 28, 2012
Proiduct is necessary with the pendant light but is difficult to attach Attaching the diffuser to the pendant light is difficult. Getting it level with the light shade is not easy. It looks nice and is necessary for our light placement. August 7, 2012
Ballard makes it right! Excellent customer service! The first shade diffuser was defective. The one side flopped to the side of the shade and we couldn't make it hang straight. When removing the diffuser to send it back, the bolt came off the harp. I called Ballard and within days, I had a new diffuser. They didn't even want the other one returned. I love this diffuser when paired with the drum pendant. Beautiful! Excellent customer service!!!! August 1, 2012
This product did the trick. As stated in the ad, it gives a soft light in my power room and we have the light on a dimmer switch so I change it as I like/need. June 28, 2012
Love this item I bought this with the drum pendent can light adapter - easy to install with instant impact. High quality items that completely changed the look of our room. LOVE IT June 4, 2012
Does the job...but The diffuser does what it was made to do but it does not sit level when installed in the shade and cast an uneven shadow around the edge not sure if this is due to the diffuser being warped or the shade. Otherwise works very well. May 24, 2012
Love concept, but doesn't fit in shade as pictured. So, I too prefer this diffuser to having exposed bulb and for the softening effect. However, if you look at the photo shown on the website, the diffuser actually settles up IN the shade. Ours does not. It is more at the bottom rim of the shade. There is no way it can fit inside the shade without risking ruining my seagrass shade. My husband is considering "shaving" it down a little, but might be risky. May 7, 2012
Only problem is . . . The lamp shade I turned into a pendant fixture is not very tall, so the metal piece that came w/the diffuser is too long. Once I figure out how to hang the diffuser, I'm sure it will look great. May 2, 2012
slightly smaller than the listed measurements This shade is slightly smaller than the listed measurements and I wish it came in more sizes, but overall it did the job and the price was reasonable. April 18, 2012
Perfect! Great product -perfect for over the dining room table. April 13, 2012
Okay It took some finessing. The diffuser is not perfectly level with the bottom rim of the drum shade but it is close. I prefer looking at the little unlevel diffuser than I would looking at the light bulb, so it is good. April 6, 2012
Makes the adapter even better We already had several pendents and loved the "new" look they created in the room. The only problem we had was the brightness created at eye level when sitting directly under the pendents. The diffuser solves this problem perfectly. Still looks stylish. The unevenness described by other reviews is minimal. February 29, 2012
Service was terrific We ordered pendant lights with 18" soft shades. The box arrived with significant damage and one shade was damaged as a result. Once installed, we saw that the 18" shades were too big for their location.(our fault) We decided to see if we could return and replace these (one damaged) shades with smaller ones. One call to the Ballard Design service number and 3 days later we had our new shades installed. No interrogation,no accusations, no arguments, no extra charges. They provided something long missing in this world. SERVICE. February 18, 2012
Nice light softening effect I bought these to go with the drum shades for pendant lights over my kitchen island. The product was delivered very quickly from Ballard. The diffusers do a super job of hiding the light bulbs--and creating a softer effect lighting. Super easy to install--they simply hang from the fixture inside the shade with a harp and a screw on finial at the bottom. They didn't want to hang exactly straight--the harp doesn't fit quite properly over the pendant, but they seem to "settle" out and hang fairly straight after a few hours. I know at some point I'll have to clean dead bugs out of them--that's the downside of any of these bulb hiders, but oh well. I am pleased with them and would buy them again. December 16, 2011
what a nifty find upon ordering new lights for my house I had never even heard of a light difusser but alas there they were on Ballard's website. These things are sooooo cool. They look awesome. I bought them for my ballard lights and lights I had purchased somewhere else and they all fit perfectly. I love you guys. I have ordered lights, rugs, magnets, etc. and I am never disappointed with what you send. I can hardly turn around fast enough and your packages are already at my front door. I love your products and I hope to keep shopping with you for years to come! December 9, 2011
Nice soft glow The diffuser gives our kitchen light a soft glow. It is sturdy and easy to install. The only drawback I see is that it is not level. That is, it isn't even with the shade all the way across. (Could be the shade, although I am not sure.) December 4, 2011
Product Exceeded Expectations This light fixture looked even better than pictured in the catalog. Sometimes it's hard to tell from catalog pictures, or online pics, but this item delivered in terms of quality, color of red, texture of material, etc. I would definitely recommend this product, and will now, myself, order additional items from Ballard due to having this good experience. November 29, 2011
Product:LS399-Drum Shade - Pendant Adapter

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