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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Shade Diffuser 4.2 5 29 29
Nice light softening effect I bought these to go with the drum shades for pendant lights over my kitchen island. The product was delivered very quickly from Ballard. The diffusers do a super job of hiding the light bulbs--and creating a softer effect lighting. Super easy to install--they simply hang from the fixture inside the shade with a harp and a screw on finial at the bottom. They didn't want to hang exactly straight--the harp doesn't fit quite properly over the pendant, but they seem to "settle" out and hang fairly straight after a few hours. I know at some point I'll have to clean dead bugs out of them--that's the downside of any of these bulb hiders, but oh well. I am pleased with them and would buy them again. December 16, 2011
No more looking at a light blub! I purchased this diffuser along with the fabulous burlap drum shade for my pendant light over our breakfast nook............LOVE IT.......ALL OF IT! Best more exposed light blub and this set is so high end for our kitchen! I Love BD and this is just one more piece of wonderful for our home! August 4, 2013
Love concept, but doesn't fit in shade as pictured. So, I too prefer this diffuser to having exposed bulb and for the softening effect. However, if you look at the photo shown on the website, the diffuser actually settles up IN the shade. Ours does not. It is more at the bottom rim of the shade. There is no way it can fit inside the shade without risking ruining my seagrass shade. My husband is considering "shaving" it down a little, but might be risky. May 7, 2012
Service was terrific We ordered pendant lights with 18" soft shades. The box arrived with significant damage and one shade was damaged as a result. Once installed, we saw that the 18" shades were too big for their location.(our fault) We decided to see if we could return and replace these (one damaged) shades with smaller ones. One call to the Ballard Design service number and 3 days later we had our new shades installed. No interrogation,no accusations, no arguments, no extra charges. They provided something long missing in this world. SERVICE. February 18, 2012
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Product:LI066-Shade Diffuser