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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 35 reviewers.
Rated 1 out of 5 by 5 of 8 have broken I love the way these chairs look-I got them in white, and they are perfect at my kitchen table. They are not super comfy, but cute cushions take care of that. The problem that I've had, though, is with a seeming design flaw...I initially ordered 6 chairs, and within a week 2 of them had broken at the same spot--where the legs join the mechanism severed. Ballard Designs customer service (very friendly) swapped them out for me. Now we've had the original 4 chairs and the 2 new ones for about a year, and as of last night, 3 more have broken in the same spot (where the legs "glide" apart). The metal that the chair is made of is nice and substantial--it's only the joint that seems to be the problem. I wish there was some way to fix this as the chairs are really great looking. So you'll know, we are small people so weight is not the issue! November 8, 2015
Rated 5 out of 5 by The only cushion I could find to fit a cafe chair. Ballard Designs was the only place I found that carried seat cushions designed to fit cafe chairs. All other cushions were too big. I originally ordered two in kiwi green in July. I began receiving email messages from Ballard saying they were delayed. Finally the 4th message said they were delayed until November 23rd! So, I cancelled the order and reordered them in rust. I was disappointed that I couldn't get them in the color I wanted but I like the rust (it's brownish orange.) I am happy with the product. September 20, 2015
Rated 5 out of 5 by Perfect fit These seat cushions fit the chair exactly, and the colour is a perfect match. They are comfortable and offer support too. I have even used the chairs with cushions in my formal dining room as extra seating and they totally worked in that tight space. people stayed seated at the table for about four hours. August 15, 2015
Rated 1 out of 5 by all four chairs are rusting within days after putting on deck. table is fine, all four chairs are rusting. Chairs ordered where white. Spa color not available at time of order. If you are going to replace, pls replace with spa color. August 6, 2015
  • 2015-11-29 T10:40:03.955-06:00
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Product:SO155-Café Folding Chairs - Set of 2

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