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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Marseille Quilted Rectangle Placemats - Set of 4 4.6 5 39 39
Not Blue The "Light Blue" color shown online appears to be a true light blue. The actual product however is sea-foam green/blue. Clashes with my blue décor. I had high expectations after reading such rave reviews, so very disappointed. Still, the quality and design are beautiful. Would recommend if you can get the right color for your needs. But don't expect blue. February 23, 2014
Quality and color are great It is hard to find quilted placemats so I was thrilled to see these in your catalog. I ordered the green and will be ordering the blue at a later date. May 3, 2012
Wonderful Placemats These placemats have a nice, soft feel and launder well. They are at home in a casual setting and equally at home in more formal settings. They have a quality look and feel. October 1, 2011
beautiful but shrinks! These are beautiful, and I loved them until I washed them. They shrink so much that I'm not sure how well they are going to work. What a shame! January 8, 2014
Nice Even Though the Blue Isn't Blue I originally ordered these placemats in "light blue," received them promptly, and admired the quality. But the color was such a silver-green that I assumed I'd accidentally been sent the sage instead of the blue. Customer service representatives were pleasant and helpful in sending a second set of light blue so that I could compare the two. Nope: Ballard's light blue is green. As it turns out, I kept them anyway, finding them a handsome background for some of our dishes. While I have not yet used them (and so can't address laundering issues), I do think they are attractive. May 15, 2013
Perfect! Great color green, bright but not harsh. Full sized, not skimpy. Wash well if you stretch out a bit when wet and line dry. Love these mats! March 10, 2012
great quality! I was so pleased with these placemats that I ordered another set. The quality of the fabric and the thickness of the placemats is wonderful. November 23, 2013
Great quality; washes well. I love my camel-colored Marseille placemats! They work for both casual meals and special occasions. Used them for a BBQ chicken dinner. Some had sauce stains, but they washed beautifully. Also used them with my bone china for Thanksgiving dinner and it was a nice change from a full tablecloth. Plan to order the matching napkins soon! November 29, 2011
Plush and vibrant These placemats are thick and elegant. I love them already January 2, 2012
attractive but quality disappointing The placemats are a nice a nice shade of green and I liked the intricate stitching. However, after washing once, the stitching began unravelling in several places. Not worth the price. October 27, 2011
love these placemats! I bought these before we moved into our first home and before we bought our first kitchen table :) i couldn't resist - but they are super adorable and look great on our table! and they are very durable too i've already washed them once and still look brand new! August 23, 2011
placemats I have some other placemats like these and was glad to find some more. These are actually very good quality and the stitching makes them very special. June 24, 2011
great quality, beautiful colors Placemats are of great quality and with nice detail. The size is great and the colors are beautiful. June 1, 2013
The color was exactly as the website I ordered the red place mats. They are a beautiful rich red. The stitching of the quilting is very good and has held in place to numerous washings. They have also held their color with no fading. I wash per the instructions and lay flat to dry. This will be with me for many years. I also ordered the napkins, and they match the place mats perfectly! May 6, 2013
Pretty and practical These placemats hold up well to frequent washing and are such a pretty item to have protecting my table from the abuse of my three sons. March 28, 2013
Excellent quality These placements are very well made, lay flat and are most attractive. Exactly as advertised. Worth the price. March 28, 2013
Great Quality! I am thrilled with these Placemats! They are very soft cotton with substance and style. I ordered the soft green and they are true to the color shown and meet the high standards of Ballard's quality. I haven't washed them yet but I have every reason to think they will wash beautifully and look just like they did when I received them. Thank you Ballard for always delivering the perfect product! January 9, 2013
Beautiful detail, great quality! Exquisite detail to the placemats with exceptional quality. Buy these, you won't be disappointed. February 6, 2013
Marseille placemats Nice quality but they shrink quite a bit, despite following the directions on laundering. That's the reason for my average rating. January 27, 2013
Excellent Purchase I ordered these placemats in the light blue and I love them! I don't usually care for blue in home decor but fell in love with this color. It is a lovely, rather muted shade of blue. I couldn't be happier with them. January 9, 2013
Perfect for the holidays These placemats are a beautiful color for the holidays and the quality is superb. With five grandchildren under five, we have a white oilcloth table cloth on our dining room table and rotate placemats for the season. So glad I purchased these. December 26, 2012
Quilted placemats I love these placemats. The are the perfect thickness. I would recommend them for any occasion! December 26, 2012
Very good purchase Love these placemats, ordered in red and the color is a red that can be used with everything and every season. Plan to order several other colors with matching napkins. My shopping experience with Ballard's has been very satisfying and plan to order other things without hesitation. October 31, 2012
Attractive and wash well I have used these beautiful, quilted place mats several times, and they looked lovely with my dishes. There were several stains, but they came out when washed. I was pleased to see that the place mats did not need ironing when I took them out of the dryer. September 30, 2012
Worth every penny - elegant placemats I already had four of the round ones and love them, so I ordered eight of the rectangular ones. The color is a deep, rich ruby red. I've only washed two of these so far: in cold water gentle cycle, dryer-dried on low heat until nearly dry, then laid flat to finish. Perfect. No bleeding, almost no shrinkage (1/8" at most), no breaking or pulling of the quilting thread anywhere. I've washed the round ones the same way *several* times with the same results. August 5, 2012
excellent quality I recently purchased these placemats as a shower gift. I was very pleased. They are a beautiful vibrant color (red), highest quality workmanship, and the mats are wonderfully soft to the touch. Great buy! September 9, 2012
Great Quality I purchased these placemats to embroider on. I make new placemats for every holiday. They are very good quality and I will order more of these to embroider for my family and friends. September 10, 2012
well made Bought these for a client. Yes, they are more expensive than ones you would find at Homegoods but they are a generous size and very good quality. I am very pleased with these placemats and they are perfect in my client's kitchen. I would order them again. August 13, 2012
Elegantly cool... I am so happy I found these beautiful quilted placemats in Ballard's catalog...they are just what I was looking for...plain but dressy, practical but stylish...I got them in ivory cream & they add just the touch...the 'icing on the cake' to any table setting I can dream up...might come back for another color next season...thank you very much Ballard Designs! July 7, 2012
Nice but they shrink These are very classy and hold up well. Somehow along the way they have shrunk which is a little disappointing but I still love them! July 22, 2012
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