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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Set of 4 Highgate Stepping Stones 4.8 5 23 23
Great Product These stepping stones are a great buy for the money. They have the appearance of a very high end product without the high end expense. This is our second set. Our first set was purchased a couple of years ago and still looks great so we decided to add to it. We were pleased to know the product was still available. July 11, 2012
Pretty and durable I am impressed with how durable these stepping stones are. They are a great size for my garden. I like that you can just wash them off. I also like that they are not very heavy. April 28, 2013
Pretty stepping stones These stepping stones are very durable and look great. April 9, 2011
Great Addition to the garden I bought these to go in an area that gets a lot of traffic to/from one of our outdoor faucets. The color blends in well with the dark mulch so they don't stand out like a lot of the concrete stepping stones that look like tiny "islands" in my mulch. The rubber is fairly thick and appears to be durable. I am hopeful these will hold up well to the back & forth traffic over time. July 23, 2013
Tough and pretty I've bought a bunch of these for my flower beds. Makes navigation around the tender stuff much easier. I leave them out all year in my Zone 6 garden. The design allows rain to flow through so there's no standing water to harbor mosquitoes. July 24, 2013
Great Stepping Stones The rubber stepping stones are just what we needed in our back yard to avoid stepping in the dirt to get to a stone path to a firepit. After the season, we rinse them off, bring them in, and they are ready for the next season. A quality item that does a perfect job for our deliema. March 16, 2011
Functional and pretty I purchased these stepping stones to protect our grass from getting torn up. It's a high traffic area in the front yard that tends to get sloshy after raining. We also get muddy feet. They have helped solve the problem, and are also easily moved when mowing. They don't have spikes underneath, so it doesn't tear up the grass. April 18, 2013
Great! I ordered these for our landscaped area around the front entrance of the house. The area is mulched and we have to step through it to get to our hose access. These will be perfect to stay out of the mulch. Just wished I had ordered another set, but I wanted to check them out first:) Very happy with this purchase and the price was very reasonable. Also ordered the oversized rubber mat to coordinate and they look great together at the entrance to our house. March 20, 2013
Beautiful product and much heavy than I expected!!! I only ordered one set because I wanted to see them first. Well, they are just as described online and in the product reviews. I will be ordering quite a few more sets because they complement my patio furniture and they really stand out against the decomposed granite. The price is great deal too!!! March 30, 2013
Great Quality! They are very well made, just like the Highgate Rectangle Doormats we bought last summer for our entryways. The door mats still look brand new even through our harsh Wisconsin winter! March 2, 2013
Great for the Garden! I purchased several sets of these stepping stones for my large garden behind my backyard grassy area. This area is very wooded, so mulch is not an option when raking and blowing leaves! These beautiful, yet sturdy "stones" keep me out of the areas which tend to get muddy after a heavy rain, yet can be lifted and reused each season. I love the look! September 7, 2012
These stepping stones have great features The stepping stones are very durable and made of high-quality rubber. They look great in my garden connecting the patio to the flower bed! They don't move in the wind, rain washed off them, and they can be rinsed off if they get dirty. Have only tried them in the summer heat and they don't melt in the sun either. September 6, 2012
Best i have seen in this type of stone These are perfect!! Should have ordered more!!! Love how they can be easily moved about and rinse off so easily! July 6, 2012
High quality-unique look! Smaller than they look in picture. May want to double your order. Look fantastic! High quality! July 2, 2012
Great stepping stones! Set these stepping stones in gravel and they worked great. Good design feature and very functional. July 24, 2013
Something different in the garden These are unique without being fussy. I have them in my garden for decoration mostly. April 9, 2011
Perfect for my landscape These stepping stones are perfect in my landscape. They add great detail and I have received many compliments on them. Perfect path over my mulch to the garden hose :-) June 18, 2012
Very satisfied with product I am very satisfied with the ordering process, the tracking of the shipping, and of course the quality of the stepping stones. Made of very thick rubber that will last for years and give my garden just that added touch. August 5, 2013
Love them! these stepping stones are very functional and pretty! July 6, 2011
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Product:HS354-Set of 4 Highgate Stepping Stones